Knowledge Base Integration And Semantic Search For Issue Resolution

via “faq and general knowledge base retrieval with semantic search integration”

Tiledesk Server is the main API component of the Tiledesk platform 🚀 Tiledesk is an open-source alternative to Voiceflow, allowing you to build advanced LLM-powered agents with easy human-in-the-loop (HITL) when necessary.

Unique: Separates FAQ (structured Q&A) from general knowledge bases (unstructured documents) in MongoDB, allowing different retrieval strategies for each; integrates with RAG pipelines by exposing knowledge base queries as a service that bots can call during response generation

More flexible than static FAQ lists (supports semantic search and versioning), more lightweight than dedicated vector databases like Pinecone (uses MongoDB for storage), and more integrated than external knowledge base tools (native to Tiledesk API)