Delfino AI

Sends appointment reminders to patients across multiple channels (SMS, email, voice) at configurable intervals before scheduled appointments. Integrates with EHR systems to pull appointment data and automatically trigger notifications.

Routes patient communications through SMS, email, or voice channels based on patient preferences and delivery optimization rules. Centralizes outbound communications from multiple departments into a single platform.

Sends SMS text messages to patients for appointments, reminders, and notifications. Handles message queuing, delivery confirmation, and failed delivery retries.

Sends email notifications to patients for appointments, follow-ups, and general communications. Supports templated emails with patient-specific information and HTML formatting.

Allows non-technical staff to create automation rules for communications based on appointment types, patient attributes, clinical events, or time-based triggers. Supports conditional logic without requiring code.

Tracks patient engagement with automated communications including message opens, clicks, and responses. Provides insights into which patients are actively engaging with communications.

Automatically generates and sends follow-up communications to patients based on clinical events, treatment completion, or post-visit protocols defined in the EHR. Reduces manual follow-up coordination between clinical and administrative staff.

Provides encrypted, audit-logged communication channels that meet HIPAA requirements for patient data handling. Ensures all patient communications are stored securely with full compliance documentation.

Enables automated internal staff notifications and coordination messages for appointment changes, patient escalations, or workflow alerts. Routes messages to appropriate staff members based on role and availability.

Allows healthcare organizations to customize reminder timing, message content, and delivery channels for different appointment types and patient segments. Supports conditional logic for reminder variations.

Stores and enforces patient communication preferences including preferred channels, contact frequency, and opt-out selections. Ensures all automated communications respect patient-defined preferences.

Provides dashboards and reports on communication delivery rates, patient engagement metrics, and appointment show/no-show correlations. Tracks communication effectiveness across channels and patient segments.

Integrates with existing EHR systems to pull appointment data, patient information, and clinical events. Maintains data synchronization between Delfino and the EHR to ensure current information for communications.

Automates outbound voice calls to patients for reminders, notifications, and follow-ups. Supports pre-recorded messages and optional live agent transfer for complex interactions.