Stella Automotive AI

Automatically answers incoming dealership calls and routes them to appropriate departments or handles them directly based on call content analysis. Uses automotive-specific natural language understanding to classify call types and determine routing logic.

Processes and responds to customer inquiries about services, inventory, pricing, and dealership information using automotive-specific knowledge. Understands dealership terminology and common customer questions without requiring human agent intervention.

Engages in multi-turn natural language conversations with customers, understanding context and intent across multiple exchanges. Handles follow-up questions and clarifications without requiring human agent escalation.

Monitors real-time dealership availability including technician schedules, service bays, and appointment slots. Prevents overbooking and suggests optimal appointment times based on current capacity.

Tracks and reports on call volume, appointment conversion rates, customer satisfaction, and operational metrics. Provides dealership management with insights into AI performance and customer service trends.

Automatically schedules customer appointments by understanding service requests, checking dealership availability, and confirming booking details. Integrates with dealership management systems to prevent double-booking and capture after-hours appointment requests.

Analyzes customer calls and messages to identify the type of service request (oil change, tire rotation, repair, inspection, etc.) and extracts relevant details. Uses automotive-specific terminology understanding to accurately categorize requests.

Extracts and records customer information (name, phone, email, vehicle details) from conversations during calls or messages. Automatically populates dealership CRM with captured data to reduce manual entry.

Captures and logs customer appointment requests and inquiries that arrive outside business hours, ensuring no leads are lost. Stores requests for follow-up during business hours or schedules them directly if possible.

Seamlessly connects with existing dealership management systems and CRM platforms to read and write customer and appointment data. Maintains data synchronization without requiring dealership infrastructure changes.

Transcribes phone calls in real-time and creates searchable call logs with timestamps and participant information. Provides dealership staff with complete records of customer interactions for quality assurance and reference.

Manages calls and scheduling across multiple dealership locations with location-aware routing and unified reporting. Allows centralized oversight while maintaining location-specific inventory and availability.

Sends automated confirmation messages and reminder notifications to customers via SMS or email after appointments are scheduled. Reduces no-shows by keeping customers informed about their bookings.