PagerDuty MCP Server
MCP ServerFreeManage PagerDuty incidents, alerts, and on-call schedules via MCP.
- Best for
- incident-list-and-filter-with-status-awareness, incident-acknowledgment-with-context-preservation, on-call-schedule-querying-with-time-aware-lookup
- Type
- MCP Server · Free
- Score
- 62/100
- Best alternative
- AWS MCP Servers
- Agent-compatible
- Yes — MCP protocol
Capabilities10 decomposed
incident-list-and-filter-with-status-awareness
Medium confidenceRetrieves incidents from PagerDuty API with real-time status filtering (triggered, acknowledged, resolved) and pagination support. Implements MCP tool protocol to expose PagerDuty's incident endpoint as a callable function, translating query parameters into REST API calls and normalizing response data into structured JSON for LLM consumption.
Exposes PagerDuty incident listing as an MCP tool rather than requiring direct API integration, allowing LLM agents to query incidents without writing HTTP code. Normalizes PagerDuty's REST response schema into a simplified JSON structure optimized for LLM token efficiency.
Simpler than building custom incident integrations because it abstracts PagerDuty API authentication and response parsing into a single MCP tool call, reducing boilerplate in LLM agent code.
incident-acknowledgment-with-context-preservation
Medium confidenceAcknowledges incidents in PagerDuty by incident ID, optionally attaching context notes or metadata. Implements MCP tool that wraps PagerDuty's PATCH /incidents endpoint, preserving incident state while updating acknowledgment status and optionally adding notes for audit trails. Supports idempotent operations to prevent duplicate acknowledgments.
Wraps PagerDuty's incident acknowledgment API as an idempotent MCP tool, allowing LLM agents to safely acknowledge incidents without risk of state conflicts. Preserves incident context (assigned user, escalation policy) while updating only the acknowledgment status.
More reliable than manual incident acknowledgment because it's atomic and idempotent, whereas UI-based acknowledgment can race with other team members; integrates directly into LLM agent workflows without custom error handling.
on-call-schedule-querying-with-time-aware-lookup
Medium confidenceQueries PagerDuty on-call schedules to determine who is currently on-call or scheduled for future shifts. Implements MCP tool that calls PagerDuty's schedule endpoint with optional time range parameters, returning on-call user details and shift times. Supports querying multiple schedules and resolving escalation policies to their underlying on-call users.
Exposes PagerDuty's schedule API as an MCP tool with time-aware querying, allowing LLM agents to resolve 'who is on-call?' questions without manual schedule lookups. Handles escalation policy resolution transparently, returning the actual on-call user rather than just policy metadata.
More contextual than static on-call lists because it queries real-time schedule data and respects time ranges, enabling LLM agents to make decisions based on current shift coverage rather than stale information.
escalation-policy-trigger-with-validation
Medium confidenceTriggers escalation policies in PagerDuty to manually escalate incidents or create new incidents. Implements MCP tool that wraps PagerDuty's incident creation/escalation endpoint, validating escalation policy IDs and service associations before submission. Supports custom incident titles, descriptions, and urgency levels to provide context for escalated incidents.
Provides MCP-based escalation policy triggering with validation, allowing LLM agents to escalate incidents programmatically while ensuring policy IDs and service associations are correct before submission. Supports custom incident metadata (title, description, urgency) to provide context for escalated incidents.
Safer than direct API calls because it validates escalation policy and service associations before execution, reducing the risk of escalating to the wrong policy. Integrates directly into LLM agent workflows without requiring custom validation logic.
alert-acknowledgment-with-deduplication
Medium confidenceAcknowledges individual alerts within PagerDuty incidents, supporting deduplication to prevent duplicate acknowledgments of the same alert. Implements MCP tool that wraps PagerDuty's alert acknowledgment endpoint, tracking alert IDs and timestamps to ensure idempotent operations. Supports batch acknowledgment of multiple alerts from a single incident.
Provides granular alert-level acknowledgment as an MCP tool with client-side deduplication tracking, allowing LLM agents to acknowledge specific alerts within incidents rather than entire incidents. Supports batch operations for efficiency when processing multiple alerts.
More granular than incident-level acknowledgment because it operates at the alert level, enabling LLM agents to acknowledge specific alerts while leaving others pending. Deduplication prevents accidental duplicate acknowledgments in retry scenarios.
incident-detail-enrichment-with-timeline-context
Medium confidenceRetrieves detailed incident information including full timeline, notes, and related alerts. Implements MCP tool that fetches incident details from PagerDuty's incident endpoint, aggregating timeline entries, notes, and alert data into a single enriched response. Supports filtering timeline entries by type (escalation, acknowledgment, note) to provide contextual information for LLM analysis.
Aggregates incident details, timeline, notes, and alerts into a single enriched response optimized for LLM consumption, rather than requiring separate API calls. Supports timeline filtering to reduce token usage by excluding irrelevant entries.
More efficient than multiple API calls because it fetches all incident context in one operation, reducing latency and token overhead. Timeline filtering allows LLM agents to focus on relevant events without processing noise.
service-and-escalation-policy-metadata-lookup
Medium confidenceQueries PagerDuty to retrieve metadata about services and escalation policies, including policy levels, notification rules, and service integrations. Implements MCP tool that fetches service and escalation policy details from PagerDuty's API, normalizing response data for LLM consumption. Supports searching services by name or ID and resolving escalation policy structures.
Exposes PagerDuty service and escalation policy metadata as MCP tools, allowing LLM agents to discover and understand organizational structure without manual lookups. Normalizes complex policy structures into simplified JSON for LLM token efficiency.
More discoverable than hardcoded service/policy IDs because it allows LLM agents to search and resolve services by name, enabling dynamic incident routing based on organizational context.
mcp-protocol-tool-registration-and-schema-validation
Medium confidenceRegisters PagerDuty operations as MCP tools with JSON Schema validation, ensuring that LLM clients can discover and call PagerDuty functions with type-safe parameters. Implements MCP server that exposes tools with standardized schemas (input/output types, required parameters, descriptions), enabling LLM clients to validate parameters before execution and provide autocomplete in IDE environments.
Implements MCP protocol tool registration with JSON Schema validation, allowing LLM clients to discover and validate PagerDuty operations before execution. Provides standardized tool schemas that enable IDE autocomplete and type checking in LLM agent code.
More reliable than direct API integration because schema validation prevents malformed requests from reaching PagerDuty, reducing error handling overhead in LLM agent code. MCP protocol enables tool discovery and reuse across multiple LLM clients.
api-authentication-and-token-management
Medium confidenceManages PagerDuty API authentication using bearer tokens, handling token validation and error responses from the PagerDuty API. Implements secure token storage in environment variables or configuration files, with error handling for expired or invalid tokens. Supports token rotation and re-authentication without restarting the MCP server.
Implements secure API token management for PagerDuty authentication, storing tokens in environment variables and validating them on each request. Provides error handling for expired or invalid tokens without exposing sensitive credentials in logs.
More secure than hardcoding tokens because it uses environment variables and provides error handling for invalid tokens. Supports token rotation without restarting the MCP server, enabling credential updates in production environments.
mcp server for pagerduty incident management
Medium confidenceA community-driven MCP server specifically designed for managing PagerDuty incidents, providing tools for alert acknowledgment, incident listing, and on-call schedule queries, making it ideal for DevOps teams.
This MCP server is tailored for PagerDuty, offering unique tools for incident management that are not found in generic MCP servers.
It provides specialized features for PagerDuty users, unlike more generic incident management solutions.
Capabilities are decomposed by AI analysis. Each maps to specific user intents and improves with match feedback.
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Best For
- ✓DevOps teams building AI-powered incident dashboards
- ✓SREs automating incident triage with LLM agents
- ✓On-call engineers using Claude or other LLM clients with MCP support
- ✓Automated incident response workflows driven by LLM agents
- ✓Teams using Claude or other LLM clients to triage and acknowledge incidents
- ✓Organizations requiring audit trails of incident state changes
- ✓On-call engineers building AI assistants that need to know shift coverage
- ✓Incident response teams automating escalation decisions based on schedule data
Known Limitations
- ⚠Pagination is manual — no built-in cursor iteration, requires multiple tool calls for large incident lists
- ⚠Real-time filtering happens server-side via PagerDuty API; no local caching means latency depends on API response time
- ⚠Limited to incidents accessible by the API token's service account permissions
- ⚠Acknowledgment is user-scoped to the API token's service account; cannot acknowledge on behalf of specific on-call engineers
- ⚠No rollback mechanism — acknowledged incidents cannot be automatically un-acknowledged if the agent makes an error
- ⚠Notes are appended as incident timeline entries; no structured metadata field for machine-readable context
Requirements
Input / Output
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About
Community MCP server for PagerDuty incident management. Provides tools for listing and managing incidents, acknowledging alerts, querying on-call schedules, and triggering escalation policies.
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