multi-channel conversation routing
Routes and manages customer conversations across web, mobile, WhatsApp, and voice channels through a unified interface. Maintains conversation context and history regardless of which channel the customer uses.
hybrid nlu with llm orchestration
Combines proprietary NLU models with large language models to understand customer intent while maintaining industry-specific accuracy. Reduces hallucination risks through hybrid intelligence approach.
mobile app deployment
Deploys conversational AI as native mobile applications on iOS and Android. Provides mobile-optimized chat interfaces with push notifications and offline capabilities.
whatsapp business integration
Integrates with WhatsApp Business API to enable customer conversations through WhatsApp. Handles WhatsApp-specific features like media sharing and message templates.
conversation data export and compliance
Exports conversation data in various formats for analysis, compliance, and archival purposes. Ensures data handling meets regulatory requirements like GDPR and data retention policies.
custom knowledge base integration
Connects to custom knowledge bases, documentation, and FAQ systems to ground bot responses in company-specific information. Enables bots to answer questions based on internal knowledge.
performance monitoring and alerting
Monitors bot and system performance metrics in real-time with alerting for anomalies. Tracks uptime, response times, and conversation quality metrics with automated notifications.
pre-built industry conversation templates
Provides ready-made conversation flows and response templates tailored to specific industries. Accelerates deployment by offering industry-specific best practices and common use cases.
+7 more capabilities