ai-powered survey generation and deployment
Automatically generates targeted survey questions based on user behavior and product context, then deploys them to specific user segments at optimal times. The AI learns from past surveys to improve question quality and relevance.
real-time user feedback collection and aggregation
Captures user responses from surveys and feedback mechanisms in real-time, aggregates responses across user segments, and surfaces patterns and sentiment trends. Provides dashboards showing feedback volume, sentiment, and key themes.
customizable feedback forms and survey builder
Provides a visual survey builder with customizable templates, question types, and styling options. Allows teams to create branded surveys without coding, with options for conditional logic and branching questions.
reporting and insights dashboard
Provides customizable dashboards and reports that visualize feedback data, sentiment trends, friction points, and key metrics. Supports scheduled report generation and sharing with stakeholders.
session replay with feedback correlation
Records and plays back user sessions (mouse movements, clicks, scrolling, form interactions) and correlates this behavioral data with user feedback responses. Allows teams to see exactly what users were doing when they encountered friction or expressed frustration.
friction point identification and prioritization
Uses AI to analyze feedback, session replays, and user behavior patterns to automatically identify where users encounter problems or abandon tasks. Prioritizes friction points by impact (number of users affected, severity of issue, business importance).
user segmentation and targeting
Segments users based on behavior, demographics, product usage patterns, and custom attributes. Enables targeted survey deployment and feedback collection from specific user cohorts to understand segment-specific needs and pain points.
sentiment analysis and emotion detection
Analyzes user feedback text to extract sentiment (positive, negative, neutral) and detect underlying emotions or frustration levels. Provides sentiment scores and emotional context for each feedback response.
+4 more capabilities