low-code workflow automation
Visually design and deploy complex multi-step business processes without writing code, using drag-and-drop workflow builders and pre-built connectors. Automates repetitive tasks across legacy and modern systems without requiring full infrastructure replacement.
ai-powered decision automation
Uses machine learning models to automatically make or recommend business decisions based on historical data and learned patterns. Continuously optimizes decisions by learning from outcomes to improve accuracy over time.
workforce optimization and scheduling
Optimizes resource allocation and scheduling based on workload, skills, availability, and business rules. Automatically assigns work to the most suitable resources.
customer journey orchestration
Designs and executes personalized customer journeys across multiple touchpoints and channels. Coordinates interactions based on customer behavior, preferences, and business objectives.
api-first process exposure
Exposes automated processes and decisions as APIs that can be consumed by external applications and systems. Enables integration of Pega capabilities into third-party solutions.
robotic process automation (rpa) orchestration
Coordinates and manages robotic process automation bots alongside human workflows. Enables hybrid automation where bots handle repetitive tasks within larger business processes.
intelligent document processing
Automatically extracts, classifies, and processes information from unstructured documents using AI and OCR. Handles invoices, contracts, forms, and other documents at scale with high accuracy.
process mining and analytics
Analyzes execution logs and event data to discover actual process flows, identify bottlenecks, and provide insights for optimization. Visualizes how processes actually run versus how they were designed.
+6 more capabilities