Live Agent Coaching Prompts During Calls

via “agent prompt engineering and specialization”

Multi AI agents for customer support email automation built with Langchain & Langgraph

Unique: Centralizes all agent prompts in src/prompts.py as modular, reusable templates rather than embedding prompts in agent code, enabling non-developers to update agent behavior by editing prompt files. Prompts include explicit output format specifications and constraints that guide LLM behavior without requiring tool calling.

vs others: More flexible than fine-tuned models because prompts can be updated without retraining; more maintainable than hardcoded prompts in agent code because changes are centralized and version-controlled.