Inbound Call Triage And Routing

via “inbound-call-routing-and-agent-assignment”

AI based calling agents for outbound and inbound phone calls.

Unique: Implements real-time intent classification during the call (not post-call analysis) using streaming speech-to-text and a lightweight intent classifier, enabling sub-second routing decisions without waiting for full transcription.

vs others: Faster routing than traditional IVR systems because it uses NLU-based intent detection instead of DTMF menus; more flexible than rule-based systems because intent is inferred from speech content.