{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_tiledesk","slug":"tiledesk","name":"Tiledesk","type":"platform","url":"https://tiledesk.com/","page_url":"https://unfragile.ai/tiledesk","categories":["app-builders","testing-quality"],"tags":[],"pricing":{"model":"freemium","free":true,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_tiledesk__cap_0","uri":"capability://no.code.visual.flow.builder.for.chatbots","name":"visual-flow-builder-for-chatbots","description":"Drag-and-drop interface to design chatbot conversation flows without writing code. Users can define branching logic, user inputs, and bot responses visually.","intents":["I want to create a chatbot without learning to code","I need to quickly prototype a conversation flow","I want to see my chatbot logic visually before deployment"],"best_for":["non-technical founders","business analysts","customer support teams"],"limitations":["complex conditional logic may still require some technical knowledge","highly custom behaviors may need code extensions"],"requires":["web browser access","basic understanding of conversation design"],"input_types":["user interactions","visual node configurations"],"output_types":["chatbot flow definition","executable conversation logic"],"categories":["no-code","chatbot","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_1","uri":"capability://chatbot.multi.channel.chatbot.deployment","name":"multi-channel-chatbot-deployment","description":"Deploy a single chatbot flow across multiple messaging platforms (web, WhatsApp, Telegram, Facebook) without rebuilding or reconfiguring for each channel.","intents":["I want my chatbot available on multiple platforms simultaneously","I need to reach customers where they already chat","I don't want to maintain separate chatbots for each channel"],"best_for":["businesses with omnichannel customer engagement needs","enterprises managing multiple communication channels"],"limitations":["channel-specific features may not translate across all platforms","some platforms may have API rate limits"],"requires":["API credentials for each target platform","channel-specific account setup"],"input_types":["chatbot flow definition"],"output_types":["deployed chatbot instances on multiple platforms"],"categories":["chatbot","customer-support","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_10","uri":"capability://chatbot.template.and.flow.reusability","name":"template-and-flow-reusability","description":"Save and reuse chatbot flows as templates, enabling quick deployment of similar chatbots across different use cases or channels.","intents":["I want to create multiple chatbots quickly using templates","I need to standardize chatbot behavior across my organization","I want to share flows with team members"],"best_for":["teams managing multiple chatbots","enterprises with standardization needs"],"limitations":["template library may be smaller than competitors","customization still required per use case"],"requires":["visual flow builder"],"input_types":["chatbot flow definitions"],"output_types":["reusable templates","new chatbot instances"],"categories":["chatbot","productivity","no-code"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_11","uri":"capability://chatbot.handoff.to.human.agents","name":"handoff-to-human-agents","description":"Seamlessly transfer conversations from chatbot to human agents when needed, maintaining conversation context and enabling warm handoffs.","intents":["I want my chatbot to escalate complex issues to humans","I need to maintain conversation history when transferring to agents","I want to provide a smooth customer experience during handoffs"],"best_for":["customer support operations","hybrid support models"],"limitations":["requires agent system integration","handoff experience depends on agent platform"],"requires":["human agent system integration","agent availability"],"input_types":["chatbot conversation","escalation trigger"],"output_types":["transferred conversation with context"],"categories":["chatbot","customer-support","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_12","uri":"capability://chatbot.conversation.personalization","name":"conversation-personalization","description":"Customize chatbot responses and behavior based on user attributes, history, or preferences to deliver personalized interactions.","intents":["I want my chatbot to address users by name","I need to show different content based on user segment","I want to tailor responses based on customer history"],"best_for":["customer-centric organizations","e-commerce and SaaS platforms"],"limitations":["requires user data integration","personalization quality depends on data availability"],"requires":["user data source","integration with CRM or user database"],"input_types":["user attributes","conversation context"],"output_types":["personalized responses"],"categories":["chatbot","personalization","customer-support"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_2","uri":"capability://chatbot.native.llm.integration","name":"native-llm-integration","description":"Connect large language models from multiple providers (OpenAI, Hugging Face, etc.) directly into chatbot flows to enable AI-powered responses and natural language understanding.","intents":["I want my chatbot to understand natural language and respond intelligently","I need to use my preferred LLM provider","I want to leverage AI without building custom integrations"],"best_for":["teams wanting AI-powered chatbots","organizations with specific LLM provider preferences"],"limitations":["LLM API costs apply per request","response quality depends on model choice and prompt engineering"],"requires":["API keys from LLM provider","understanding of prompt design"],"input_types":["user messages","conversation context","custom prompts"],"output_types":["AI-generated responses","structured data from LLM"],"categories":["chatbot","AI","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_3","uri":"capability://chatbot.chatbot.testing.and.preview","name":"chatbot-testing-and-preview","description":"Test chatbot flows in a sandbox environment before deploying to production, allowing users to validate conversation logic and user experience.","intents":["I want to test my chatbot before users see it","I need to verify conversation flows work as expected","I want to catch errors before going live"],"best_for":["quality-focused teams","anyone deploying customer-facing chatbots"],"limitations":["testing environment may not perfectly replicate production conditions"],"requires":["access to the visual flow builder"],"input_types":["chatbot flow definition"],"output_types":["test results","conversation transcripts"],"categories":["chatbot","testing","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_4","uri":"capability://open.source.open.source.self.hosting","name":"open-source-self-hosting","description":"Deploy Tiledesk on your own infrastructure with full access to source code, eliminating vendor lock-in and enabling custom modifications.","intents":["I want to avoid being locked into a proprietary platform","I need to host my chatbot infrastructure on my own servers","I want to customize the platform to my specific needs"],"best_for":["enterprises with data sovereignty requirements","development teams with infrastructure expertise","organizations avoiding vendor lock-in"],"limitations":["requires DevOps/infrastructure knowledge","self-hosting means managing updates and security"],"requires":["server infrastructure","Docker/container knowledge","technical team to maintain"],"input_types":["source code","configuration files"],"output_types":["self-hosted Tiledesk instance"],"categories":["open-source","infrastructure","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_5","uri":"capability://chatbot.conversation.context.management","name":"conversation-context-management","description":"Maintain conversation history and context across multiple turns, allowing chatbots to reference previous messages and provide coherent multi-turn interactions.","intents":["I want my chatbot to remember what the user said earlier","I need context-aware responses based on conversation history","I want natural, flowing conversations rather than isolated Q&A"],"best_for":["customer support chatbots","conversational AI applications"],"limitations":["context window may be limited by LLM provider","long conversations may increase latency"],"requires":["LLM integration","conversation storage"],"input_types":["user messages","previous conversation turns"],"output_types":["context-aware bot responses"],"categories":["chatbot","AI","customer-support"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_6","uri":"capability://chatbot.conditional.logic.and.branching","name":"conditional-logic-and-branching","description":"Define conditional branches in chatbot flows based on user inputs, variables, or external data to route conversations dynamically.","intents":["I want my chatbot to respond differently based on user answers","I need to route conversations to different paths","I want to personalize responses based on user data"],"best_for":["complex customer support scenarios","qualification and routing workflows"],"limitations":["very complex logic may require code extensions"],"requires":["visual flow builder access"],"input_types":["user inputs","variables","external data"],"output_types":["routed conversation paths"],"categories":["chatbot","no-code","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_7","uri":"capability://chatbot.integration.with.external.systems","name":"integration-with-external-systems","description":"Connect chatbot flows to external APIs, databases, and business systems to fetch data, trigger actions, or update records.","intents":["I want my chatbot to look up customer information","I need to create tickets or records from chatbot conversations","I want to trigger business processes from chat interactions"],"best_for":["enterprises with existing system ecosystems","customer support and sales teams"],"limitations":["integration complexity depends on target system API","rate limits on external systems apply"],"requires":["API documentation for target systems","authentication credentials"],"input_types":["chatbot flow triggers","user data"],"output_types":["external system updates","retrieved data"],"categories":["chatbot","integration","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_8","uri":"capability://chatbot.user.input.collection.and.validation","name":"user-input-collection-and-validation","description":"Collect structured user inputs through forms, buttons, and text fields within chatbot conversations, with validation rules to ensure data quality.","intents":["I want to collect customer information through chat","I need to validate email addresses or phone numbers","I want to ensure required fields are filled before proceeding"],"best_for":["lead generation","customer onboarding","support ticket creation"],"limitations":["complex validation logic may need custom code"],"requires":["visual flow builder"],"input_types":["user text input","button selections"],"output_types":["validated structured data"],"categories":["chatbot","data-collection","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__cap_9","uri":"capability://analytics.chatbot.analytics.and.monitoring","name":"chatbot-analytics-and-monitoring","description":"Track chatbot performance metrics including conversation volume, user satisfaction, resolution rates, and conversation transcripts for analysis.","intents":["I want to see how many conversations my chatbot is handling","I need to understand where conversations are failing","I want to measure chatbot effectiveness and ROI"],"best_for":["customer support managers","product teams","business stakeholders"],"limitations":["analytics depth may vary by plan","real-time data may have slight delays"],"requires":["deployed chatbot"],"input_types":["conversation data"],"output_types":["dashboards","reports","metrics"],"categories":["analytics","chatbot","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_tiledesk__headline","uri":"capability://automation.workflow.open.source.no.code.chatbot.development.framework","name":"open-source no-code chatbot development framework","description":"Tiledesk is an open-source, LLM-enabled no-code chatbot development framework that allows users to design, test, and launch chatbots across multiple channels without vendor lock-in.","intents":["best open-source chatbot platform","no-code chatbot development for enterprises","LLM chatbot framework for multi-channel deployment","open-source chatbot solution for automation workflows","best chatbot builder for non-technical users"],"best_for":["Development teams","Enterprises seeking self-hosting control"],"limitations":["Smaller ecosystem compared to competitors"],"requires":[],"input_types":[],"output_types":[],"categories":["automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":49,"verified":false,"data_access_risk":"high","permissions":["web browser access","basic understanding of conversation design","API credentials for each target platform","channel-specific account setup","visual flow builder","human agent system integration","agent availability","user data source","integration with CRM or user database","API keys from LLM provider"],"failure_modes":["complex conditional logic may still require some technical knowledge","highly custom behaviors may need code extensions","channel-specific features may not translate across all platforms","some platforms may have API rate limits","template library may be smaller than competitors","customization still required per use case","requires agent system integration","handoff experience depends on agent platform","requires user data integration","personalization quality depends on data availability","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.39999999999999997,"quality":0.82,"ecosystem":0.45,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.3,"quality":0.25,"ecosystem":0.15,"match_graph":0.25,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:33.648Z","last_scraped_at":"2026-04-05T13:23:42.540Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=tiledesk","compare_url":"https://unfragile.ai/compare?artifact=tiledesk"}},"signature":"bCI6q22M/+V7AZhVmOef6pochY4oO3R9ifSW7THBdQyOl5GddkWlujetoXjlDYTFhSVb6CLH9WMkt2xdJTwEAg==","signedAt":"2026-06-21T09:03:07.553Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/tiledesk","artifact":"https://unfragile.ai/tiledesk","verify":"https://unfragile.ai/api/v1/verify?slug=tiledesk","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}