{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_sugarcrm","slug":"sugarcrm","name":"SugarCRM","type":"product","url":"https://www.sugarcrm.com","page_url":"https://unfragile.ai/sugarcrm","categories":["app-builders"],"tags":[],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_sugarcrm__cap_0","uri":"capability://automation.workflow.visual.workflow.automation.builder.with.conditional.branching","name":"visual workflow automation builder with conditional branching","description":"Provides a drag-and-drop interface for constructing multi-step business processes without code, using a directed acyclic graph (DAG) model where nodes represent actions (create record, send email, update field) and edges represent conditional transitions. Supports time-based triggers, field-change triggers, and manual workflow initiation. Compiles workflows into executable state machines that run server-side, reducing manual data entry and automating repetitive sales tasks like lead assignment and follow-up scheduling.","intents":["I need to automatically assign leads to sales reps based on territory and capacity without manual intervention","I want to trigger multi-step sequences when a deal stage changes, including notifications and field updates","I need to create approval workflows that route records to managers based on deal value thresholds"],"best_for":["Sales operations teams managing complex multi-step processes","Mid-market companies without dedicated automation engineers","Organizations needing to reduce manual CRM data entry by 40-60%"],"limitations":["No native support for external API calls within workflow logic — requires custom plugins or webhooks","Workflow execution latency can reach 5-10 seconds for complex branching logic with multiple conditions","Limited ability to handle real-time, high-frequency triggers (>100 per minute) without performance degradation","Conditional logic limited to simple field comparisons and date ranges — no advanced regex or mathematical expressions"],"requires":["SugarCRM 11.0 or later","Admin-level permissions to create/modify workflows","Basic understanding of business process logic and decision trees"],"input_types":["CRM record fields (text, number, date, dropdown)","Time-based triggers (scheduled, recurring)","Event-based triggers (record creation, field change)"],"output_types":["Automated record updates","Email notifications","Task creation","Record assignments","Webhook payloads"],"categories":["automation-workflow","business-process-automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_1","uri":"capability://data.processing.analysis.customizable.data.model.with.field.level.access.control","name":"customizable data model with field-level access control","description":"Enables creation of custom modules and fields with granular role-based access control (RBAC) at the field, record, and module levels. Uses a schema-driven architecture where custom fields are stored in a flexible JSON-like structure alongside standard CRM fields, allowing teams to adapt the data model to industry-specific requirements without code deployment. Supports field-level encryption for sensitive data (PII, financial info) and audit logging of all field access and modifications.","intents":["I need to add custom fields for industry-specific data (e.g., compliance certifications, contract terms) without hiring developers","I want to restrict certain fields (salary, cost) to specific roles while keeping records visible to all sales reps","I need to track who accessed sensitive customer data and when for compliance audits"],"best_for":["Enterprises with complex, industry-specific data requirements","Regulated industries (healthcare, finance) needing field-level encryption and audit trails","Organizations avoiding expensive Salesforce customization consulting"],"limitations":["Custom field queries on large datasets (>1M records) can be slow without proper indexing strategy","No native support for complex data relationships beyond standard parent-child links — requires custom code for many-to-many scenarios","Field-level encryption adds 15-30ms latency per encrypted field access due to decryption overhead","Audit logging can generate massive database growth (10-50GB/month for high-activity instances) requiring aggressive archival policies"],"requires":["SugarCRM 11.0 or later","Admin-level permissions to modify data model","Database with sufficient storage for audit logs (recommend 500GB+ for enterprise use)","Understanding of relational database concepts"],"input_types":["Field definitions (text, number, date, dropdown, multi-select, encrypted text)","Role definitions","Access control rules"],"output_types":["Custom modules in CRM interface","API endpoints for custom fields","Audit log records","Field-level permission matrices"],"categories":["data-processing-analysis","safety-moderation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_10","uri":"capability://data.processing.analysis.document.management.with.version.control.and.access.tracking","name":"document management with version control and access tracking","description":"Provides a document repository integrated with CRM records where users can upload, store, and manage files (PDFs, Word docs, spreadsheets) linked to accounts, contacts, or opportunities. Implements version control with rollback capability, allowing users to restore previous document versions. Tracks document access (who viewed, when) and modification history. Supports document templates for contracts, proposals, and agreements with variable substitution. Enforces access control based on record permissions — users can only access documents linked to records they have permission to view.","intents":["I want to store all customer contracts and agreements in the CRM linked to the account, with version history","I need to track who accessed sensitive documents (NDAs, pricing) for compliance purposes","I want to generate proposal documents from templates with customer-specific data auto-populated"],"best_for":["Organizations with complex document workflows (contracts, proposals, agreements)","Regulated industries needing document audit trails and access tracking","Sales teams using document templates for proposals and quotes"],"limitations":["Document storage is limited by server disk space — no built-in archival or tiering to cheaper storage","Version control is limited to 10-20 versions per document before manual cleanup is required","Document search is basic (filename, metadata) — no full-text search across document content","Template variable substitution is simple string replacement — no conditional logic or complex formatting","Large files (>100MB) can cause upload timeouts and performance issues"],"requires":["SugarCRM 11.0 or later","Sufficient server disk space for document storage (recommend 500GB+)","Document templates (pre-built or custom)","Access to records where documents will be linked"],"input_types":["Document files (PDF, Word, Excel, PowerPoint, etc.)","Document templates with variables","Access control rules","Document metadata (name, description, tags)"],"output_types":["Stored documents linked to CRM records","Document versions with rollback capability","Access logs (who viewed, when)","Generated documents from templates","Document audit trails"],"categories":["data-processing-analysis","safety-moderation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_11","uri":"capability://automation.workflow.activity.timeline.with.call.logging.and.task.management","name":"activity timeline with call logging and task management","description":"Provides a unified activity timeline for each CRM record (account, contact, opportunity) showing all interactions (emails, calls, meetings, tasks, notes) in chronological order. Supports call logging with automatic duration tracking and call recording integration (if configured). Task management allows users to create, assign, and track completion of action items linked to records. Integrates with calendar systems (Google Calendar, Outlook) to sync meetings and show availability. Activity reminders notify users of upcoming tasks and follow-ups.","intents":["I want to see all interactions with a customer (emails, calls, meetings) in one place without switching between systems","I need to log calls automatically with duration and notes, and track follow-up tasks","I want to be reminded of upcoming follow-ups and tasks so nothing falls through the cracks"],"best_for":["Sales teams needing complete customer interaction history","Customer service teams managing follow-ups and support tickets","Organizations with complex sales cycles requiring activity tracking"],"limitations":["Activity timeline can become cluttered with >100 activities per record — no filtering or grouping options","Call recording integration requires third-party service (e.g., Twilio, RingCentral) — not natively supported","Calendar sync is one-way (CRM to calendar) — changes in calendar don't sync back to CRM","Task reminders are email-based — no in-app notifications or push notifications","Activity search is limited to text matching — no advanced filtering by activity type, date range, or participant"],"requires":["SugarCRM 11.0 or later","Email integration for activity logging","Calendar integration (Google Calendar or Outlook) for meeting sync","Optional: Call recording service integration"],"input_types":["Email messages","Call logs (duration, notes, participants)","Meeting invitations","Task definitions","Notes and comments"],"output_types":["Activity timeline (chronological list)","Task assignments and status","Activity reminders","Call logs with duration","Meeting summaries"],"categories":["automation-workflow","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_2","uri":"capability://code.generation.editing.module.based.crm.customization.with.plugin.architecture","name":"module-based crm customization with plugin architecture","description":"Provides an open-source plugin system allowing developers to extend CRM functionality by creating custom modules that integrate with the core SugarCRM framework. Uses a MVC (Model-View-Controller) architecture where plugins can hook into lifecycle events (before/after record save, delete, retrieve) and extend API endpoints. Supports both server-side PHP plugins and client-side JavaScript extensions, enabling deep customization without forking the codebase.","intents":["I need to integrate SugarCRM with our proprietary ERP system by syncing custom data models bidirectionally","I want to add custom business logic that runs when deals are closed (e.g., trigger commission calculations, update inventory)","I need to build a custom dashboard that pulls data from multiple external systems and displays it in SugarCRM"],"best_for":["Development teams with PHP/JavaScript expertise","Organizations with complex integrations requiring custom middleware","Companies leveraging open-source to reduce licensing costs"],"limitations":["Plugin development requires PHP 7.4+ and understanding of SugarCRM's internal architecture — steep learning curve","No built-in plugin versioning or dependency management — manual conflict resolution required when multiple plugins modify the same hooks","Plugin performance is not sandboxed — poorly written plugins can degrade entire CRM performance","Upgrading SugarCRM core can break plugins if internal APIs change — requires regression testing after each upgrade"],"requires":["SugarCRM 11.0 or later (open-source or commercial)","PHP 7.4+ development environment","Understanding of MVC patterns and SugarCRM plugin hooks","Version control system (Git) for plugin code management","Local development environment with database"],"input_types":["PHP code (plugin classes)","JavaScript code (client-side extensions)","Hook definitions (lifecycle events)","API endpoint definitions"],"output_types":["Extended CRM functionality","Custom API endpoints","Modified record lifecycle behavior","Custom UI components"],"categories":["code-generation-editing","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_3","uri":"capability://planning.reasoning.lead.scoring.and.qualification.with.rule.based.automation","name":"lead scoring and qualification with rule-based automation","description":"Implements a rule-based lead scoring engine that assigns numeric scores to leads based on predefined criteria (company size, industry, engagement level, email opens, page visits). Scores are calculated server-side using weighted rules that can be configured through the UI without code. Supports both explicit rules (e.g., 'add 10 points if company size > 500') and implicit rules based on behavioral signals (email engagement, form submissions). Triggers automated workflows when leads reach qualification thresholds (e.g., route to sales when score > 50).","intents":["I want to automatically identify high-quality leads and route them to sales reps immediately without manual review","I need to score leads based on our ideal customer profile (ICP) criteria like industry, company size, and budget","I want to track lead engagement (email opens, website visits) and adjust scores in real-time to prioritize hot leads"],"best_for":["Sales teams with high lead volume (>1000/month) needing automated prioritization","B2B companies with well-defined ideal customer profiles","Organizations wanting to reduce time-to-first-contact for qualified leads"],"limitations":["Rule-based scoring is static and doesn't learn from historical conversion data — no machine learning or predictive modeling","Behavioral signals (email opens, page visits) require integration with email and web tracking tools — not natively captured","Scoring rules are difficult to optimize without A/B testing framework — requires manual tuning based on sales feedback","No native support for negative scoring or decay over time — old engagement signals count equally to recent ones"],"requires":["SugarCRM 11.0 or later","Email integration (Gmail, Outlook, or SugarCRM Email) for engagement tracking","Web tracking tool integration (e.g., Marketo, HubSpot) for page visit data","Admin-level permissions to configure scoring rules"],"input_types":["Lead record fields (company size, industry, location)","Behavioral events (email opens, form submissions, page visits)","Custom scoring rules (weighted criteria)"],"output_types":["Lead score (numeric value)","Lead qualification status (qualified/unqualified)","Automated workflow triggers","Lead assignment recommendations"],"categories":["planning-reasoning","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_4","uri":"capability://automation.workflow.email.integration.with.activity.tracking.and.templates","name":"email integration with activity tracking and templates","description":"Integrates with Gmail, Outlook, and native SugarCRM email to capture inbound/outbound emails as activities linked to CRM records. Automatically logs email metadata (sender, recipient, timestamp, subject) and tracks engagement signals (open rates, click rates) when using SugarCRM email templates. Supports email template library with variable substitution ({{first_name}}, {{company_name}}) and bulk email campaigns with tracking. Stores email content in CRM for audit and compliance purposes.","intents":["I want all customer emails automatically logged to the CRM so my team has full communication history without manual data entry","I need to send templated emails to multiple leads with personalization and track who opens them","I want to ensure compliance by maintaining an audit trail of all customer communications in the CRM"],"best_for":["Sales teams needing complete communication history without manual logging","Marketing teams running email campaigns with engagement tracking","Regulated industries (finance, healthcare) requiring email audit trails"],"limitations":["Email sync latency can be 5-15 minutes for Gmail/Outlook integrations due to API polling — not real-time","Open/click tracking requires email recipients to load images or click tracked links — doesn't work with image-blocking email clients","Bulk email campaigns limited to ~5,000 recipients per send without performance degradation","Email template variables are basic string substitution — no conditional logic or dynamic content blocks"],"requires":["SugarCRM 11.0 or later","Gmail or Outlook account with OAuth2 authentication enabled","Email template library setup (pre-built or custom)","SMTP server configuration for outbound email"],"input_types":["Email messages (inbound/outbound)","Email templates with variables","Recipient lists (for bulk campaigns)","Tracking pixels (for open/click detection)"],"output_types":["Activity records linked to CRM contacts","Email metadata (sender, recipient, timestamp, subject)","Engagement metrics (open rate, click rate)","Email audit logs"],"categories":["automation-workflow","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_5","uri":"capability://automation.workflow.mobile.app.with.offline.sync.and.field.sales.support","name":"mobile app with offline sync and field sales support","description":"Provides iOS and Android mobile applications that sync CRM data to device storage for offline access, enabling field sales teams to view accounts, contacts, and opportunities without internet connectivity. Uses local SQLite database for offline storage with background sync when connectivity is restored. Supports mobile-optimized forms for record creation/editing, call logging, and GPS-based location tracking for field visits. Sync is unidirectional (cloud-to-device) with conflict resolution favoring device-side changes.","intents":["I need my field sales team to access customer data and update records while in the field without internet connectivity","I want to track where sales reps are visiting customers using GPS location data","I need a mobile-friendly interface for logging calls and creating new opportunities on the go"],"best_for":["Field sales teams with unreliable internet connectivity","Organizations needing location tracking for territory management","Companies with high mobile-first sales processes"],"limitations":["Mobile app UI is clunky and not as polished as modern competitors (HubSpot, Salesforce) — slower to navigate","Offline sync is unidirectional (cloud-to-device) — device changes sync to cloud but not vice versa during offline periods, risking data conflicts","GPS tracking is battery-intensive and can drain device battery by 30-40% during full workday","Limited offline functionality — complex queries and reports don't work offline, only basic record viewing/editing","Sync conflicts are resolved by favoring device-side changes, which can overwrite cloud updates if timing is poor"],"requires":["iOS 12+ or Android 8+ device","SugarCRM 11.0 or later","Mobile app installed and configured with CRM credentials","Minimum 500MB device storage for offline database","Periodic internet connectivity (at least once per day) for sync"],"input_types":["CRM records (accounts, contacts, opportunities, activities)","GPS location data","Form submissions (call logs, notes, record updates)","Offline database snapshots"],"output_types":["Offline-accessible CRM data","Synced record updates","Location tracking data","Activity logs (calls, visits)"],"categories":["automation-workflow","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_6","uri":"capability://data.processing.analysis.reporting.and.dashboard.builder.with.drag.and.drop.visualization","name":"reporting and dashboard builder with drag-and-drop visualization","description":"Provides a visual report builder allowing non-technical users to create reports and dashboards by selecting data sources, applying filters, and choosing visualization types (bar charts, line graphs, tables, gauges) without writing SQL. Uses a query builder interface that translates UI selections into database queries. Supports scheduled report delivery via email, real-time dashboard updates, and drill-down capabilities to view underlying record details. Reports can be shared with specific roles or teams with granular access control.","intents":["I want to create a sales pipeline report showing deal value by stage without writing SQL","I need a real-time dashboard showing team performance metrics (calls made, deals closed, revenue) that updates every hour","I want to schedule weekly reports emailed to executives showing key metrics and trends"],"best_for":["Sales managers needing quick visibility into team performance","Executives requiring KPI dashboards without IT involvement","Organizations with non-technical business analysts"],"limitations":["Query builder is limited to simple filters and aggregations — complex calculations (cohort analysis, retention curves) require custom SQL","Dashboard refresh rate is limited to 1-hour intervals — not suitable for real-time monitoring of fast-changing metrics","Large datasets (>10M rows) can cause report generation to timeout (>30 seconds) without query optimization","Visualization options are basic compared to modern BI tools (Tableau, Looker) — no advanced charting or custom visualizations","No native support for data blending from multiple sources — requires custom code or ETL"],"requires":["SugarCRM 11.0 or later","Access to CRM data (read permissions on relevant modules)","Basic understanding of data filtering and aggregation concepts"],"input_types":["CRM modules and fields","Filter criteria (date ranges, field values, conditions)","Visualization type selection","Grouping and aggregation options"],"output_types":["Reports (PDF, CSV, Excel formats)","Dashboards (interactive web interface)","Scheduled email reports","Drill-down record details"],"categories":["data-processing-analysis","search-retrieval"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_7","uri":"capability://tool.use.integration.rest.api.with.oauth2.authentication.and.rate.limiting","name":"rest api with oauth2 authentication and rate limiting","description":"Exposes CRM data and functionality via a RESTful API with OAuth2-based authentication, allowing third-party applications to read/write CRM records, trigger workflows, and query data. API uses standard HTTP methods (GET, POST, PUT, DELETE) and returns JSON responses. Implements rate limiting (1,000 requests per hour per API key) and request throttling to prevent abuse. Supports filtering, pagination, and field selection to optimize data transfer. API documentation is auto-generated from CRM schema.","intents":["I want to sync CRM data with our ERP system using API calls every 30 minutes","I need to build a custom web application that reads CRM contacts and opportunities","I want to trigger CRM workflows from an external system when certain events occur"],"best_for":["Development teams building custom integrations","Organizations with multiple business systems needing data synchronization","Companies building mobile or web apps on top of CRM data"],"limitations":["Rate limiting of 1,000 requests/hour is restrictive for high-frequency integrations — bulk operations require batching","API response latency can be 500ms-2s for complex queries on large datasets","No built-in webhook support — integrations must poll API on a schedule rather than receiving real-time notifications","API versioning is not well-documented — breaking changes can occur between SugarCRM versions","OAuth2 token refresh requires manual handling by client applications — no automatic token rotation"],"requires":["SugarCRM 11.0 or later","OAuth2 client credentials (client ID, client secret)","API documentation and endpoint reference","HTTP client library (curl, requests, axios, etc.)","Understanding of REST API concepts and JSON"],"input_types":["HTTP requests (GET, POST, PUT, DELETE)","Query parameters (filters, pagination, field selection)","JSON request bodies (for create/update operations)","OAuth2 tokens"],"output_types":["JSON responses with CRM records","HTTP status codes (200, 400, 401, 429, 500)","Pagination metadata","Error messages"],"categories":["tool-use-integration","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_8","uri":"capability://safety.moderation.role.based.access.control.rbac.with.record.level.permissions","name":"role-based access control (rbac) with record-level permissions","description":"Implements a hierarchical RBAC system where administrators define roles with specific permissions (create, read, update, delete) at the module and record level. Supports team-based access where records can be assigned to teams with shared visibility. Uses a permission matrix evaluated at query time to filter records based on user role and team membership. Supports record ownership and delegation, allowing managers to access subordinates' records. Audit logging tracks all permission changes and record access.","intents":["I want to restrict sales reps to only see their own opportunities and accounts, not competitors' deals","I need managers to see all records owned by their team members without giving them admin access","I want to ensure that only finance users can see deal margins and cost information"],"best_for":["Organizations with complex permission requirements across multiple teams/departments","Regulated industries needing granular access control and audit trails","Large enterprises with hundreds of users and complex hierarchies"],"limitations":["Record-level permission checks add 50-100ms latency per query due to permission filtering at database level","Complex permission hierarchies (>10 levels) can become difficult to manage and audit","No native support for attribute-based access control (ABAC) — limited to role-based rules","Permission changes can take 5-10 minutes to propagate across all user sessions due to caching","Audit logs can grow very large (100GB+/year) for high-activity instances with detailed permission tracking"],"requires":["SugarCRM 11.0 or later","Admin-level permissions to configure roles and permissions","Understanding of organizational hierarchy and permission requirements","Database with sufficient storage for audit logs"],"input_types":["Role definitions (name, permissions)","User-to-role assignments","Team definitions","Record ownership assignments"],"output_types":["Filtered record lists based on user permissions","Permission denial errors (403 Forbidden)","Audit log entries","Permission matrices"],"categories":["safety-moderation","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_sugarcrm__cap_9","uri":"capability://data.processing.analysis.data.import.export.with.field.mapping.and.validation","name":"data import/export with field mapping and validation","description":"Provides tools for bulk importing data from CSV, Excel, and other formats into CRM modules with field mapping and validation. Uses a wizard-based interface where users select source file, map columns to CRM fields, define validation rules (required fields, data type checks, uniqueness constraints), and preview results before committing. Supports duplicate detection and merge strategies (skip, update, create new). Exports CRM data to CSV/Excel with customizable field selection and filtering. Handles large imports (>100K records) with batch processing and progress tracking.","intents":["I need to import 50,000 customer records from our legacy system into SugarCRM with field mapping and duplicate detection","I want to export all opportunities from the past quarter to Excel for analysis","I need to validate imported data to ensure required fields are populated and email addresses are unique"],"best_for":["Teams migrating from legacy CRM systems","Organizations doing periodic data syncs from external sources","Business analysts needing to export CRM data for analysis"],"limitations":["Import wizard is UI-based and not suitable for automated, scheduled imports — requires manual execution each time","Large imports (>500K records) can take 30+ minutes and consume significant server resources","Duplicate detection is limited to exact field matches — no fuzzy matching or phonetic algorithms","Validation rules are basic (required, data type, uniqueness) — no complex cross-field validation","No native support for incremental imports — each import is treated as a full dataset"],"requires":["SugarCRM 11.0 or later","CSV or Excel file with data to import","Admin-level permissions to execute imports","Understanding of CRM field structure and data requirements"],"input_types":["CSV files","Excel spreadsheets","Tab-delimited text files","Field mapping definitions","Validation rules"],"output_types":["Imported CRM records","Import logs with success/failure counts","Validation error reports","Exported CSV/Excel files"],"categories":["data-processing-analysis","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":43,"verified":false,"data_access_risk":"high","permissions":["SugarCRM 11.0 or later","Admin-level permissions to create/modify workflows","Basic understanding of business process logic and decision trees","Admin-level permissions to modify data model","Database with sufficient storage for audit logs (recommend 500GB+ for enterprise use)","Understanding of relational database concepts","Sufficient server disk space for document storage (recommend 500GB+)","Document templates (pre-built or custom)","Access to records where documents will be linked","Email integration for activity logging"],"failure_modes":["No native support for external API calls within workflow logic — requires custom plugins or webhooks","Workflow execution latency can reach 5-10 seconds for complex branching logic with multiple conditions","Limited ability to handle real-time, high-frequency triggers (>100 per minute) without performance degradation","Conditional logic limited to simple field comparisons and date ranges — no advanced regex or mathematical expressions","Custom field queries on large datasets (>1M records) can be slow without proper indexing strategy","No native support for complex data relationships beyond standard parent-child links — requires custom code for many-to-many scenarios","Field-level encryption adds 15-30ms latency per encrypted field access due to decryption overhead","Audit logging can generate massive database growth (10-50GB/month for high-activity instances) requiring aggressive archival policies","Document storage is limited by server disk space — no built-in archival or tiering to cheaper storage","Version control is limited to 10-20 versions per document before manual cleanup is required","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.36666666666666664,"quality":0.78,"ecosystem":0.15000000000000002,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:33.648Z","last_scraped_at":"2026-04-05T13:23:42.551Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=sugarcrm","compare_url":"https://unfragile.ai/compare?artifact=sugarcrm"}},"signature":"ALA6GOiBc7WEgeQWF8FPradYA+wJhtGEc+9EH6waDtRK/KQqxMsicHH1ZzDLZXEray8JesDV9pvj4fpxuJoTCA==","signedAt":"2026-06-21T13:07:41.343Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/sugarcrm","artifact":"https://unfragile.ai/sugarcrm","verify":"https://unfragile.ai/api/v1/verify?slug=sugarcrm","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}