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maintenance","Quality assurance process for knowledge base content"],"input_types":["user questions","knowledge base documents","product documentation"],"output_types":["grounded responses","source citations","knowledge base search results"],"categories":["customer-support","knowledge-management"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_social-intents__cap_7","uri":"capability://analytics.conversation.analytics.and.reporting","name":"conversation analytics and reporting","description":"Track and analyze chatbot conversations to identify common questions, customer pain points, sentiment trends, and performance metrics. 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