{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_realfeedback","slug":"realfeedback","name":"RealFeedback","type":"product","url":"https://realfeedback.co","page_url":"https://unfragile.ai/realfeedback","categories":["chatbots-assistants"],"tags":[],"pricing":{"model":"freemium","free":true,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_realfeedback__cap_0","uri":"capability://customer.support.real.time.conversational.feedback.collection","name":"real-time conversational feedback collection","description":"Captures customer feedback through AI-driven chatbot conversations in real-time, allowing businesses to gather insights immediately after customer interactions. The chatbot engages users naturally to extract feedback without requiring formal survey completion.","intents":["I want to collect customer feedback right after they use our product","I need to gather feedback through natural conversation rather than rigid surveys","I want to reduce friction in the feedback collection process"],"best_for":["early-stage SaaS companies","small-to-medium businesses","teams with limited feedback infrastructure"],"limitations":["requires integration into existing customer touchpoints","effectiveness depends on placement and user willingness to engage","may not capture feedback from users who skip chatbot interactions"],"requires":["website or app integration point","customer traffic to the feedback touchpoint"],"input_types":["user text responses","conversational interactions"],"output_types":["structured feedback data","conversation transcripts"],"categories":["customer-support","feedback-collection"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_1","uri":"capability://analytics.automated.sentiment.analysis","name":"automated sentiment analysis","description":"Analyzes collected feedback to automatically determine customer sentiment (positive, negative, neutral) without manual review. Uses AI to classify emotional tone and satisfaction levels from customer responses.","intents":["I want to understand if customers are satisfied without reading every response","I need to quickly identify unhappy customers for follow-up","I want to track sentiment trends over time"],"best_for":["product managers","customer success teams","small teams without dedicated analysts"],"limitations":["may struggle with sarcasm or context-dependent sentiment","accuracy depends on feedback quality and language clarity","limited customization for industry-specific sentiment indicators"],"requires":["collected feedback data","sufficient volume for trend analysis"],"input_types":["text feedback","customer responses"],"output_types":["sentiment scores","sentiment classifications","sentiment trends"],"categories":["analytics","customer-support"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_2","uri":"capability://analytics.feedback.theme.extraction.and.categorization","name":"feedback theme extraction and categorization","description":"Automatically identifies and groups feedback into common themes and topics without manual categorization. Uses AI to surface recurring patterns, pain points, and feature requests across all collected feedback.","intents":["I want to know what topics customers mention most frequently","I need to identify common pain points without reading all feedback","I want to organize feedback by feature area or issue type automatically"],"best_for":["product teams","customer success managers","teams seeking to prioritize improvements"],"limitations":["theme accuracy depends on feedback volume and clarity","may miss nuanced or niche feedback themes","limited ability to customize theme categories"],"requires":["minimum feedback volume for pattern detection","diverse feedback dataset"],"input_types":["text feedback","customer responses"],"output_types":["theme categories","theme frequency counts","grouped feedback clusters"],"categories":["analytics","customer-support"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_3","uri":"capability://analytics.actionable.insights.generation","name":"actionable insights generation","description":"Synthesizes feedback data into specific, actionable recommendations for product and business improvements. Converts raw feedback into prioritized insights that teams can act on immediately.","intents":["I want to know what specific actions to take based on customer feedback","I need prioritized recommendations for product improvements","I want to turn feedback into a roadmap"],"best_for":["product managers","executive teams","companies making data-driven decisions"],"limitations":["insights quality depends on feedback volume and diversity","may not account for business constraints or feasibility","limited context about technical or resource limitations"],"requires":["sufficient feedback data","clear business goals and metrics"],"input_types":["analyzed feedback","sentiment data","theme data"],"output_types":["prioritized recommendations","insight summaries","action items"],"categories":["analytics","product-management"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_4","uri":"capability://analytics.feedback.dashboard.and.visualization","name":"feedback dashboard and visualization","description":"Provides a centralized dashboard displaying feedback metrics, sentiment trends, and key themes in visual format. Allows teams to monitor feedback health and trends at a glance without deep data analysis.","intents":["I want to see feedback metrics and trends in one place","I need to monitor customer satisfaction over time","I want to share feedback insights with my team easily"],"best_for":["team leads","product managers","stakeholders needing quick feedback overview"],"limitations":["limited customization compared to enterprise platforms","may not support advanced filtering or segmentation","dashboard features limited in freemium tier"],"requires":["collected and analyzed feedback data","web browser access"],"input_types":["feedback data","sentiment scores","theme categories"],"output_types":["visual dashboards","charts","trend graphs","metric summaries"],"categories":["analytics","visualization"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_5","uri":"capability://customer.support.multi.channel.feedback.integration","name":"multi-channel feedback integration","description":"Integrates feedback collection across multiple customer touchpoints and channels into a single system. Consolidates feedback from different sources into unified analysis and reporting.","intents":["I want to collect feedback from multiple places on my website or app","I need to consolidate feedback from different customer touchpoints","I want one system to manage all customer feedback sources"],"best_for":["companies with multiple customer touchpoints","multi-product businesses","teams managing feedback across channels"],"limitations":["integration complexity may require developer resources","limited integration options compared to enterprise platforms","may require custom development for non-standard touchpoints"],"requires":["multiple customer touchpoints","technical integration capability","API access or webhook support"],"input_types":["website interactions","app interactions","customer conversations"],"output_types":["unified feedback database","consolidated analytics"],"categories":["customer-support","integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_realfeedback__cap_6","uri":"capability://pricing.freemium.feedback.collection","name":"freemium feedback collection","description":"Provides a free tier for feedback collection and basic analysis, allowing small teams and startups to test the platform without upfront investment. Removes cost barriers to entry for feedback collection.","intents":["I want to try customer feedback collection without paying","I need a low-cost solution for a small team","I want to test if feedback collection helps before committing budget"],"best_for":["startups","small teams","budget-constrained organizations","companies testing feedback strategies"],"limitations":["freemium tier has limited features and capacity","may have usage limits or data retention limits","upgrade required for advanced features"],"requires":["willingness to upgrade for advanced features","acceptance of freemium limitations"],"input_types":["customer feedback"],"output_types":["basic feedback analytics","sentiment analysis"],"categories":["pricing","accessibility"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":43,"verified":false,"data_access_risk":"high","permissions":["website or app integration point","customer traffic to the feedback touchpoint","collected feedback data","sufficient volume for trend analysis","minimum feedback volume for pattern detection","diverse feedback dataset","sufficient feedback data","clear business goals and metrics","collected and analyzed feedback data","web browser access"],"failure_modes":["requires integration into existing customer touchpoints","effectiveness depends on placement and user willingness to engage","may not capture feedback from users who skip chatbot interactions","may struggle with sarcasm or context-dependent sentiment","accuracy depends on feedback quality and language clarity","limited customization for industry-specific sentiment indicators","theme accuracy depends on feedback volume and clarity","may miss nuanced or niche feedback themes","limited ability to customize theme categories","insights quality depends on feedback volume and diversity","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.39999999999999997,"quality":0.77,"ecosystem":0.15000000000000002,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:32.438Z","last_scraped_at":"2026-04-05T13:23:42.543Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=realfeedback","compare_url":"https://unfragile.ai/compare?artifact=realfeedback"}},"signature":"deOo7JC4+u0Eszo+x4GAQ1CcpCMqnMOJ+tb4RH3/3EG1kmXVPs8GpQI7n7UjFwPJ/VwVYnFY3EI+QI8lZUHrBA==","signedAt":"2026-06-20T15:16:37.535Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/realfeedback","artifact":"https://unfragile.ai/realfeedback","verify":"https://unfragile.ai/api/v1/verify?slug=realfeedback","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}