{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_opencall-ai","slug":"opencall-ai","name":"OpenCall.ai","type":"product","url":"http://opencall.ai","page_url":"https://unfragile.ai/opencall-ai","categories":["automation"],"tags":[],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_opencall-ai__cap_0","uri":"capability://productivity.natural.language.call.routing","name":"natural language call routing","description":"Understands caller intent through conversational AI and routes calls to appropriate departments or personnel without keyword matching. Uses context and nuance to determine the correct destination for each call.","intents":["I want callers to reach the right department without pressing menu numbers","I need calls routed based on what the caller actually needs, not just keywords","I want to reduce call transfers and patient frustration"],"best_for":["healthcare providers","dental practices","regulated service businesses"],"limitations":["limited non-English language support","requires clear caller communication"],"requires":["phone system integration","call handling infrastructure"],"input_types":["voice/audio"],"output_types":["routing decision","call transfer"],"categories":["productivity","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_1","uri":"capability://productivity.automated.appointment.scheduling","name":"automated appointment scheduling","description":"Handles appointment booking requests through phone calls, checking availability in integrated calendar systems and confirming appointments without human intervention. Integrates with major EHR and calendar platforms.","intents":["I want to reduce staff time spent on scheduling calls","I need patients to book appointments 24/7 without waiting for office hours","I want to eliminate double-bookings and scheduling errors"],"best_for":["healthcare providers","dental practices","medical offices"],"limitations":["requires pre-integrated calendar system","may need fallback for complex scheduling scenarios"],"requires":["EHR system integration","calendar platform access","real-time availability data"],"input_types":["voice/audio","calendar data"],"output_types":["appointment confirmation","calendar entry"],"categories":["productivity","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_10","uri":"capability://productivity.prescription.refill.request.handling","name":"prescription refill request handling","description":"Processes prescription refill requests through phone calls, verifies patient information, and routes requests to appropriate pharmacy or prescriber systems for fulfillment.","intents":["I want patients to request prescription refills by phone 24/7","I need to reduce staff time processing refill requests","I want to ensure refill requests reach the right pharmacy"],"best_for":["healthcare providers","medical practices","pharmacies"],"limitations":["requires pharmacy system integration","may need prescriber approval for certain medications"],"requires":["pharmacy system integration","prescription database access"],"input_types":["voice/audio","patient information"],"output_types":["refill request","pharmacy notification"],"categories":["productivity","healthcare"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_11","uri":"capability://productivity.insurance.verification.automation","name":"insurance verification automation","description":"Automatically verifies patient insurance information during calls by checking coverage, deductibles, and authorization requirements. Updates patient records with current insurance status.","intents":["I want to verify insurance before appointments","I need to check coverage and deductible information quickly","I want to reduce billing issues from insurance mismatches"],"best_for":["healthcare providers","medical practices","billing departments"],"limitations":["requires insurance verification system access","may need manual follow-up for complex cases"],"requires":["insurance verification API","patient database access"],"input_types":["voice/audio","insurance information"],"output_types":["verification status","coverage details"],"categories":["productivity","healthcare"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_12","uri":"capability://healthcare.symptom.screening.and.triage","name":"symptom screening and triage","description":"Conducts preliminary symptom screening through conversational AI to assess urgency and route patients to appropriate care levels. Provides initial triage without clinical judgment.","intents":["I want to assess call urgency before routing to clinicians","I need to identify emergency cases that need immediate attention","I want to reduce unnecessary clinic visits for minor issues"],"best_for":["healthcare providers","urgent care centers","telemedicine platforms"],"limitations":["cannot replace clinical judgment","requires careful design to avoid liability","limited to basic screening"],"requires":["clinical screening protocols","liability insurance"],"input_types":["voice/audio","symptom information"],"output_types":["triage level","routing decision"],"categories":["healthcare","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_2","uri":"capability://productivity.hipaa.compliant.call.handling","name":"hipaa-compliant call handling","description":"Processes healthcare-related calls with built-in HIPAA compliance, ensuring patient data protection and regulatory adherence throughout the call lifecycle. Compliance is architecturally integrated, not added as an afterthought.","intents":["I need to automate calls without violating HIPAA regulations","I want to protect patient privacy while automating workflows","I need audit trails and compliance documentation for regulatory requirements"],"best_for":["healthcare providers","medical practices","regulated healthcare businesses"],"limitations":["premium pricing","not suitable for non-regulated industries seeking cost savings"],"requires":["healthcare industry context","compliance infrastructure","data encryption"],"input_types":["voice/audio","patient data"],"output_types":["compliant call records","audit logs"],"categories":["productivity","compliance"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_3","uri":"capability://productivity.workflow.automation.and.task.routing","name":"workflow automation and task routing","description":"Automatically routes calls and information to appropriate workflows based on call content and business logic. Integrates with existing business systems to trigger downstream actions and notifications.","intents":["I want calls to automatically trigger follow-up tasks and notifications","I need information from calls to flow into my business systems automatically","I want to eliminate manual data entry from call information"],"best_for":["mid-to-large healthcare providers","service businesses with complex workflows"],"limitations":["requires pre-configured workflow rules","customization may be limited"],"requires":["business system integrations","workflow definition","API access"],"input_types":["voice/audio","call metadata"],"output_types":["task creation","system notifications","data entries"],"categories":["productivity","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_4","uri":"capability://productivity.ehr.system.integration","name":"ehr system integration","description":"Seamlessly connects with major Electronic Health Record systems to access patient information, update records, and synchronize appointment data without manual intervention.","intents":["I want call information automatically updated in our EHR","I need the AI to access patient history during calls","I want to eliminate duplicate data entry between phone system and EHR"],"best_for":["healthcare providers using major EHR platforms","medical practices"],"limitations":["limited to supported EHR systems","requires proper API credentials and permissions"],"requires":["EHR system account","API integration setup","data access permissions"],"input_types":["EHR data","call metadata"],"output_types":["EHR updates","patient records"],"categories":["productivity","integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_5","uri":"capability://productivity.intelligent.call.transcription.and.logging","name":"intelligent call transcription and logging","description":"Automatically transcribes calls and logs them with context-aware summaries. Creates searchable records of all interactions for compliance, quality assurance, and reference purposes.","intents":["I want a record of what was discussed in each call","I need to search through past calls to find information","I want quality assurance and compliance documentation"],"best_for":["healthcare providers","regulated businesses","organizations with compliance requirements"],"limitations":["transcription accuracy depends on audio quality","storage requirements for large call volumes"],"requires":["call recording capability","storage infrastructure"],"input_types":["voice/audio"],"output_types":["transcripts","call logs","summaries"],"categories":["productivity","compliance"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_6","uri":"capability://productivity.multi.line.call.handling","name":"multi-line call handling","description":"Manages multiple concurrent calls with intelligent queuing, hold management, and priority routing. Distributes incoming call volume across available resources efficiently.","intents":["I want to handle multiple calls simultaneously without dropping them","I need callers to wait in queue without frustration","I want to prioritize urgent calls over routine ones"],"best_for":["mid-to-large healthcare providers","busy medical practices","high-volume call centers"],"limitations":["requires sufficient infrastructure","may need escalation for complex scenarios"],"requires":["phone system capacity","call handling infrastructure"],"input_types":["voice/audio"],"output_types":["call routing","queue management"],"categories":["productivity","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_7","uri":"capability://productivity.patient.information.verification","name":"patient information verification","description":"Verifies patient identity and confirms key information through conversational AI during calls. Ensures correct patient records are accessed and maintains security protocols.","intents":["I want to verify patient identity before discussing medical information","I need to confirm insurance and contact information","I want to prevent unauthorized access to patient records"],"best_for":["healthcare providers","medical practices","regulated healthcare businesses"],"limitations":["requires pre-configured verification questions","may need fallback for complex cases"],"requires":["patient database access","verification protocols"],"input_types":["voice/audio","patient data"],"output_types":["verification status","patient confirmation"],"categories":["productivity","security"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_8","uri":"capability://productivity.callback.scheduling.and.management","name":"callback scheduling and management","description":"Automatically schedules callbacks for patients when they cannot reach someone, manages callback queues, and initiates calls at scheduled times without staff intervention.","intents":["I want to offer callbacks instead of long hold times","I need to manage callback requests without manual tracking","I want to reduce no-show rates for callbacks"],"best_for":["healthcare providers","busy medical practices","service businesses"],"limitations":["requires reliable phone infrastructure","patient must be reachable at scheduled time"],"requires":["call initiation capability","callback scheduling system"],"input_types":["patient phone number","preferred callback time"],"output_types":["scheduled callback","call initiation"],"categories":["productivity","automation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_opencall-ai__cap_9","uri":"capability://productivity.call.analytics.and.reporting","name":"call analytics and reporting","description":"Generates detailed analytics on call volume, duration, outcomes, and performance metrics. Provides insights into call patterns, staff efficiency, and patient satisfaction trends.","intents":["I want to understand call volume and patterns","I need to measure staff performance and efficiency","I want to identify bottlenecks in our call handling process"],"best_for":["mid-to-large healthcare providers","management and operations teams"],"limitations":["requires sufficient call history for meaningful analysis","insights depend on data quality"],"requires":["call data collection","analytics infrastructure"],"input_types":["call logs","call metadata"],"output_types":["reports","dashboards","analytics"],"categories":["productivity","analytics"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":48,"verified":false,"data_access_risk":"high","permissions":["phone system integration","call handling infrastructure","EHR system integration","calendar platform access","real-time availability data","pharmacy system integration","prescription database access","insurance verification API","patient database access","clinical screening protocols"],"failure_modes":["limited non-English language support","requires clear caller communication","requires pre-integrated calendar system","may need fallback for complex scheduling scenarios","requires pharmacy system integration","may need prescriber approval for certain medications","requires insurance verification system access","may need manual follow-up for complex cases","cannot replace clinical judgment","requires careful design to avoid liability","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.45,"quality":0.88,"ecosystem":0.25,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:31.859Z","last_scraped_at":"2026-04-05T13:23:42.534Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=opencall-ai","compare_url":"https://unfragile.ai/compare?artifact=opencall-ai"}},"signature":"hId8FcAhveB5qWGjMkJLegxDQhji7U6g+f+DwB9Z7NMkMukInEcbogdbfrwL6Vu37V6Y64sR6HQuKR9/kmF6Dw==","signedAt":"2026-06-20T13:24:46.146Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/opencall-ai","artifact":"https://unfragile.ai/opencall-ai","verify":"https://unfragile.ai/api/v1/verify?slug=opencall-ai","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}