{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_gong","slug":"gong","name":"Gong","type":"product","url":"https://gong.io","page_url":"https://unfragile.ai/gong","categories":["data-analysis"],"tags":["revenue-intelligence","call-analysis","coaching","forecasting"],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_gong__cap_0","uri":"capability://sales.real.time.call.transcription.and.recording","name":"real-time call transcription and recording","description":"Automatically records sales calls and converts speech to text with high accuracy in real-time. Captures the complete conversation for later analysis and reference without manual note-taking.","intents":["I want to record my sales calls without asking permission every time","I need an accurate transcript of what was discussed in the call","I want to review exactly what was said instead of relying on memory"],"best_for":["Sales representatives","Sales managers","Revenue teams"],"limitations":["Requires explicit call recording setup","Accuracy depends on audio quality and speaker clarity","May have latency in real-time transcription"],"requires":["Active phone/video call connection","Gong integration with phone system or meeting platform"],"input_types":["audio stream","video call"],"output_types":["transcript text","audio recording"],"categories":["sales","communication"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_1","uri":"capability://sales.real.time.ai.coaching.during.calls","name":"real-time ai coaching during calls","description":"Provides live guidance to sales reps during active calls by detecting objections, buying signals, and missed opportunities. Alerts reps to key moments as they happen so they can adjust their approach in real-time.","intents":["I want to be reminded of key talking points during my call","I need help recognizing when a customer is about to object","I want to know when the customer shows buying signals so I can close"],"best_for":["Sales representatives","Sales teams with varying experience levels","Organizations focused on rep development"],"limitations":["Requires real-time processing which may have slight delays","Effectiveness depends on call audio quality","May be distracting if alerts are too frequent"],"requires":["Active call in progress","Gong integration enabled","Pre-configured coaching rules and frameworks"],"input_types":["live audio stream","call metadata"],"output_types":["real-time alerts","coaching notifications","suggested talking points"],"categories":["sales","coaching"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_10","uri":"capability://sales.meeting.recording.and.analysis.across.platforms","name":"meeting recording and analysis across platforms","description":"Records and analyzes video meetings across multiple platforms (Zoom, Teams, Google Meet, etc.) to capture customer interactions beyond phone calls. Provides transcription and analysis of video-based customer conversations.","intents":["I want to record and analyze our Zoom meetings with customers","I need transcripts of our Teams video calls","I want to apply the same analysis to video meetings as phone calls"],"best_for":["Sales teams","Customer success teams","Account managers"],"limitations":["Requires integration with specific video platforms","Video analysis may be less accurate than audio","Privacy and consent requirements vary by jurisdiction"],"requires":["Video meeting platform integration","Recording permissions enabled"],"input_types":["video meeting streams","meeting audio"],"output_types":["meeting transcripts","video recordings","meeting analysis","participant insights"],"categories":["sales","communication"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_11","uri":"capability://sales.deal.stage.and.pipeline.visibility","name":"deal stage and pipeline visibility","description":"Provides real-time visibility into deal health and progression by analyzing conversation signals and customer engagement. Shows which deals are progressing, stalled, or at risk based on actual customer interactions.","intents":["I want to see which deals are actually moving forward","I need to identify deals that are stalled or at risk","I want visibility into deal health beyond what's in the CRM"],"best_for":["Sales managers","Sales leadership","Revenue operations"],"limitations":["Requires consistent call recording across team","Analysis depends on conversation frequency","May not capture all deal signals"],"requires":["Regular call recordings","CRM integration","Deal tracking data"],"input_types":["call transcripts","sentiment data","customer engagement signals","CRM pipeline data"],"output_types":["deal health dashboards","risk indicators","pipeline reports","deal progression metrics"],"categories":["sales","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_12","uri":"capability://sales.competitor.mention.and.market.intelligence.tracking","name":"competitor mention and market intelligence tracking","description":"Automatically identifies and tracks competitor mentions across all customer conversations. Aggregates competitive intelligence to show which competitors are being discussed, how often, and in what context.","intents":["I want to know which competitors we're being compared against most often","I need to understand how customers perceive our competitors","I want to track competitive threats across our entire customer base"],"best_for":["Product marketing","Competitive intelligence teams","Sales leadership","Product teams"],"limitations":["Requires sufficient call volume with competitor mentions","May miss indirect competitor references","Accuracy depends on transcription quality"],"requires":["Multiple call recordings","Transcription data","Competitor database configuration"],"input_types":["call transcripts","competitor mention data"],"output_types":["competitor mention reports","competitive intelligence summaries","market trend analysis"],"categories":["sales","marketing"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_13","uri":"capability://sales.custom.insights.and.metric.tracking","name":"custom insights and metric tracking","description":"Allows configuration of custom metrics and insights to track specific business priorities. Enables teams to define what matters most and measure it across all conversations.","intents":["I want to track specific metrics that matter to our business","I need to measure how often reps mention our key value propositions","I want to create custom reports based on our unique sales process"],"best_for":["Sales leadership","Revenue operations","Sales enablement"],"limitations":["Requires configuration and setup","Effectiveness depends on clear metric definition","May require technical support for complex customizations"],"requires":["Admin access to Gong","Clear definition of metrics to track","Call data to analyze"],"input_types":["custom metric definitions","call transcripts","conversation data"],"output_types":["custom reports","metric dashboards","trend analysis"],"categories":["sales","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_2","uri":"capability://sales.win.loss.analysis.from.conversation.data","name":"win/loss analysis from conversation data","description":"Analyzes conversations from won and lost deals to identify patterns, themes, and differentiators that actually influence deal outcomes. Reveals what customers truly care about versus what sales reps think matters.","intents":["I want to understand why we won this deal compared to competitors","I need to know what objections or concerns caused us to lose deals","I want to identify common patterns in our winning conversations"],"best_for":["Sales managers","Sales leadership","Revenue operations teams","Product teams"],"limitations":["Requires sufficient volume of recorded calls to identify patterns","Analysis quality depends on conversation quality and relevance","May take time to accumulate enough data for statistical significance"],"requires":["Multiple recorded calls from won and lost deals","CRM integration to tag deal outcomes","Historical call data"],"input_types":["call transcripts","deal outcome data","customer interaction history"],"output_types":["analysis reports","pattern summaries","competitive insights","theme identification"],"categories":["sales","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_3","uri":"capability://sales.sentiment.and.emotion.detection.in.conversations","name":"sentiment and emotion detection in conversations","description":"Analyzes customer tone, sentiment, and emotional cues throughout sales conversations to gauge engagement level, confidence, and receptiveness. Provides objective measurement of customer sentiment rather than rep perception.","intents":["I want to know if the customer was actually interested or just being polite","I need to understand the customer's emotional state during the call","I want to measure customer engagement objectively"],"best_for":["Sales managers","Sales coaches","Revenue leaders","Deal reviewers"],"limitations":["Sentiment analysis can be imperfect with sarcasm or cultural nuances","Requires clear audio for accurate tone detection","May not capture full context of customer situation"],"requires":["Call recording and transcription","Audio quality sufficient for tone analysis"],"input_types":["call audio","call transcript"],"output_types":["sentiment scores","emotion indicators","engagement metrics","confidence levels"],"categories":["sales","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_4","uri":"capability://sales.automatic.battle.card.and.competitive.intelligence.generation","name":"automatic battle card and competitive intelligence generation","description":"Generates battle cards and competitive positioning documents by analyzing actual customer conversations and objections. Extracts competitor mentions, objections, and positioning themes directly from sales interactions.","intents":["I want to create battle cards based on what customers actually ask about","I need to know what competitors are being compared against us","I want to understand the most common objections we face"],"best_for":["Sales enablement teams","Product marketing","Sales leadership","Competitive intelligence teams"],"limitations":["Requires sufficient call volume mentioning competitors","Accuracy depends on conversation clarity","May miss indirect competitor references"],"requires":["Multiple call recordings with competitor mentions","Transcription data","Sales conversation history"],"input_types":["call transcripts","competitor mention data","objection data"],"output_types":["battle card documents","competitive positioning guides","objection response frameworks"],"categories":["sales","marketing"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_5","uri":"capability://sales.sales.forecast.accuracy.improvement","name":"sales forecast accuracy improvement","description":"Improves sales forecasting by analyzing actual customer conversations and engagement signals rather than relying solely on CRM stage data. Provides more accurate deal probability assessments based on real customer sentiment and buying signals.","intents":["I want more accurate sales forecasts based on real customer conversations","I need to identify deals at risk before they slip away","I want to know which deals are actually progressing versus stalled"],"best_for":["Sales managers","Revenue operations","Finance teams","Sales leadership"],"limitations":["Requires consistent call recording across team","Forecast accuracy improves over time with more data","Cannot predict external market factors"],"requires":["Regular call recordings","CRM integration","Deal stage and outcome data","Historical conversation data"],"input_types":["call transcripts","sentiment data","buying signal data","CRM pipeline data"],"output_types":["forecast reports","deal probability scores","risk indicators","pipeline health metrics"],"categories":["sales","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_6","uri":"capability://sales.conversation.search.and.retrieval.across.customer.history","name":"conversation search and retrieval across customer history","description":"Enables searching across all recorded conversations and transcripts to find specific moments, topics, or customer interactions. Allows teams to quickly locate relevant conversations for reference, coaching, or analysis.","intents":["I need to find what the customer said about pricing in previous calls","I want to review all conversations with this customer before my next call","I need to find examples of how other reps handled this objection"],"best_for":["Sales representatives","Sales managers","Customer success teams","Sales coaches"],"limitations":["Search effectiveness depends on transcription accuracy","May return large result sets requiring filtering","Requires sufficient historical data to be useful"],"requires":["Recorded and transcribed calls","Indexed conversation database","CRM integration for customer context"],"input_types":["search queries","customer identifiers","topic keywords"],"output_types":["conversation clips","transcript excerpts","call timestamps","relevant call summaries"],"categories":["sales","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_7","uri":"capability://sales.sales.rep.performance.coaching.and.development","name":"sales rep performance coaching and development","description":"Provides personalized coaching recommendations to individual sales reps based on analysis of their actual conversations. Identifies strengths, weaknesses, and specific areas for improvement with concrete examples from their calls.","intents":["I want to know what I'm doing well in my sales calls","I need specific feedback on how to improve my closing technique","I want to see examples of my best calls to understand what works"],"best_for":["Sales representatives","Sales managers","Sales coaches","Sales trainers"],"limitations":["Coaching quality depends on call volume and variety","Requires manager review and follow-up for effectiveness","May not account for deal-specific circumstances"],"requires":["Multiple recorded calls per rep","Consistent call recording","Manager or coach review"],"input_types":["individual rep call transcripts","call performance metrics","conversation analysis"],"output_types":["coaching recommendations","performance reports","call examples","improvement suggestions"],"categories":["sales","coaching"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_8","uri":"capability://sales.crm.data.enrichment.from.conversation.insights","name":"crm data enrichment from conversation insights","description":"Automatically captures and syncs conversation insights, customer information, and deal signals from calls back into the CRM. Enriches CRM records with actual conversation data rather than relying on manual rep data entry.","intents":["I want customer information from calls automatically added to our CRM","I need deal insights and next steps captured without manual entry","I want to ensure CRM data reflects what actually happened in conversations"],"best_for":["Sales teams","Revenue operations","CRM administrators","Sales managers"],"limitations":["Requires CRM integration setup","Accuracy depends on conversation clarity","May require manual review for complex insights"],"requires":["CRM integration enabled","Call recordings and transcripts","Configured data mapping rules"],"input_types":["call transcripts","conversation insights","customer information"],"output_types":["CRM updates","deal notes","next steps","customer contact information"],"categories":["sales","integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_gong__cap_9","uri":"capability://sales.email.and.written.communication.analysis","name":"email and written communication analysis","description":"Analyzes sales emails and written communications to identify tone, effectiveness, and customer sentiment. Provides insights into email performance and recommendations for improvement.","intents":["I want to understand if my sales emails are effective","I need to know how customers are responding to my written communication","I want to improve my email templates based on what works"],"best_for":["Sales representatives","Sales managers","Email marketers"],"limitations":["Email analysis may be less rich than call analysis","Requires email integration setup","Response rates depend on customer engagement"],"requires":["Email integration with Gong","Email history and response data"],"input_types":["email text","email metadata","response data"],"output_types":["email effectiveness scores","tone analysis","improvement suggestions"],"categories":["sales","communication"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":37,"verified":false,"data_access_risk":"high","permissions":["Active phone/video call connection","Gong integration with phone system or meeting platform","Active call in progress","Gong integration enabled","Pre-configured coaching rules and frameworks","Video meeting platform integration","Recording permissions enabled","Regular call recordings","CRM integration","Deal tracking data"],"failure_modes":["Requires explicit call recording setup","Accuracy depends on audio quality and speaker clarity","May have latency in real-time transcription","Requires real-time processing which may have slight delays","Effectiveness depends on call audio quality","May be distracting if alerts are too frequent","Requires integration with specific video platforms","Video analysis may be less accurate than audio","Privacy and consent requirements vary by jurisdiction","Requires consistent call recording across team","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.21666666666666667,"quality":0.6,"ecosystem":0.42000000000000004,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:30.892Z","last_scraped_at":"2026-04-05T13:23:42.563Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=gong","compare_url":"https://unfragile.ai/compare?artifact=gong"}},"signature":"D89sSReToGWvimaxujaL5KjlJarvLR3JtYG8Ua7NIMP9ZdVn4c4Awc8NXRhwfDKly7t0djlm3dHjUt/BQicZDw==","signedAt":"2026-06-21T02:52:31.537Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/gong","artifact":"https://unfragile.ai/gong","verify":"https://unfragile.ai/api/v1/verify?slug=gong","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}