{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_fluency","slug":"fluency","name":"Fluency","type":"product","url":"https://getfluency.com.au","page_url":"https://unfragile.ai/fluency","categories":["automation"],"tags":[],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_fluency__cap_0","uri":"capability://automation.workflow.no.code.workflow.builder.with.visual.process.composition","name":"no-code workflow builder with visual process composition","description":"Fluency provides a drag-and-drop interface for constructing multi-step business workflows without writing code. The builder uses a node-based graph architecture where users connect predefined action blocks (triggers, conditions, transformations, approvals) to create executable automation sequences. The platform compiles these visual workflows into executable state machines that can be deployed immediately without compilation or deployment pipelines.","intents":["I need to automate a document approval process without hiring a developer","I want to visually map out my business process and execute it immediately","I need to create conditional logic (if/then/else) for routing tasks without writing code"],"best_for":["Non-technical business analysts and process owners in SMEs","Organizations without dedicated automation engineering teams","Teams needing rapid prototyping of workflow logic"],"limitations":["Complex conditional logic with nested branches may become difficult to visualize and maintain at scale","Limited ability to implement custom business logic beyond predefined action blocks","No version control or branching for workflow iterations — changes are applied directly to live workflows"],"requires":["Web browser with modern JavaScript support (Chrome, Firefox, Safari, Edge)","Active Fluency account with appropriate role permissions","Integration credentials for connected systems (if using external service actions)"],"input_types":["trigger events (manual, scheduled, webhook, form submission)","structured data from connected systems","user input via forms"],"output_types":["workflow execution logs","task assignments and notifications","data updates in connected systems","approval decisions"],"categories":["automation-workflow","no-code-platform"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_1","uri":"capability://data.processing.analysis.process.mining.and.bottleneck.detection","name":"process mining and bottleneck detection","description":"Fluency analyzes execution logs from automated workflows to identify performance bottlenecks, approval delays, and process inefficiencies using statistical analysis of workflow execution times and step durations. The system correlates execution patterns with business outcomes to surface which process steps consume the most time or cause the most rejections, providing actionable optimization recommendations rather than raw metrics.","intents":["I need to understand where my approval process is slowing down","I want to identify which workflow steps are causing the most rejections or rework","I need data-driven recommendations on how to optimize my existing processes"],"best_for":["Operations managers seeking to justify automation investments with concrete metrics","Process improvement teams conducting continuous optimization cycles","Organizations with document-heavy or approval-heavy workflows where bottlenecks are not obvious"],"limitations":["Requires sufficient historical execution data (typically 50+ workflow runs) to generate meaningful insights","Bottleneck detection is limited to workflow execution patterns — does not analyze external system performance or network latency","Recommendations are statistical suggestions, not guaranteed optimizations — implementation requires manual validation"],"requires":["Active workflows with execution history (minimum 1-2 weeks of data)","Appropriate analytics permissions within Fluency account","Workflows instrumented with timing and outcome tracking"],"input_types":["workflow execution logs","step completion times","approval/rejection decisions","user assignment data"],"output_types":["bottleneck reports with step-level timing analysis","optimization recommendations","performance trend visualizations","efficiency metrics (cycle time, approval rate, rework percentage)"],"categories":["data-processing-analysis","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_2","uri":"capability://tool.use.integration.multi.system.data.synchronization.with.transformation","name":"multi-system data synchronization with transformation","description":"Fluency enables bidirectional data synchronization across multiple business systems (CRM, ERP, document management, HR systems) using a mapping and transformation engine. Users define field mappings between systems through a visual interface, and the platform handles data type conversion, validation, and conflict resolution when the same record is updated in multiple systems simultaneously.","intents":["I need to keep customer data synchronized between our CRM and ERP without manual data entry","I want to automatically push approved documents from our workflow system to our document management system","I need to handle cases where the same record is updated in multiple systems at the same time"],"best_for":["Organizations with multiple disconnected business systems that need unified data","Teams managing document-heavy processes across multiple platforms","Enterprises with regional compliance requirements (GDPR, local data residency)"],"limitations":["Transformation logic is limited to predefined mapping functions — complex business logic (calculations, aggregations) may require custom code","Conflict resolution uses simple last-write-wins or manual intervention strategies — no sophisticated merge algorithms for complex data structures","Synchronization latency depends on polling intervals or webhook availability — real-time sync is not guaranteed"],"requires":["API credentials or integration connectors for each connected system","Field-level mapping definitions between systems","Network connectivity and firewall rules allowing Fluency to access external systems"],"input_types":["structured data from source systems (via API, database, webhook)","field mapping definitions","transformation rules"],"output_types":["synchronized records in target systems","sync logs and error reports","conflict resolution notifications"],"categories":["tool-use-integration","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_3","uri":"capability://automation.workflow.approval.routing.with.conditional.escalation","name":"approval routing with conditional escalation","description":"Fluency implements approval workflows with dynamic routing rules that assign tasks to appropriate approvers based on document type, amount, department, or custom business rules. The system supports multi-level escalation (if an approver doesn't respond within X hours, escalate to their manager), parallel approvals (multiple approvers must approve), and conditional routing (different approval paths based on request attributes).","intents":["I need to route expense reports to different approvers based on the amount and department","I want approvals to automatically escalate if they're not completed within 24 hours","I need multiple people to approve high-value requests in parallel"],"best_for":["Organizations with complex approval hierarchies and business rules","Finance and procurement teams managing expense, purchase order, or contract approvals","Enterprises needing audit trails and compliance documentation for approval decisions"],"limitations":["Escalation logic is time-based only — no intelligence-based escalation (e.g., escalate if approver has rejected similar requests before)","Approval rules are static after workflow creation — changes require workflow editing and redeployment","No built-in integration with organizational hierarchy systems — approver assignments must be manually configured or synced via external data"],"requires":["User directory or identity system (LDAP, Azure AD, or manual user management)","Defined approval rules and escalation policies","Notification system (email, in-app notifications) for approvers"],"input_types":["approval request with attributes (amount, type, department, requester)","routing rules and escalation policies","approver availability and hierarchy data"],"output_types":["task assignments to approvers","approval decisions (approved, rejected, needs revision)","audit logs with timestamps and decision rationale","escalation notifications"],"categories":["automation-workflow","planning-reasoning"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_4","uri":"capability://image.visual.document.capture.and.intelligent.field.extraction","name":"document capture and intelligent field extraction","description":"Fluency uses optical character recognition (OCR) and machine learning-based field extraction to automatically capture data from documents (invoices, forms, contracts, receipts) and populate workflow fields. The system learns from user corrections to improve extraction accuracy over time, and supports both structured documents (forms with fixed layouts) and unstructured documents (variable-format invoices).","intents":["I need to automatically extract invoice data (amount, vendor, date) without manual data entry","I want to capture form submissions from scanned paper documents and route them through approval workflows","I need to handle documents with varying layouts and formats"],"best_for":["Finance and accounting teams processing high volumes of invoices and receipts","Organizations transitioning from paper-based to digital processes","Teams managing document-heavy workflows (contracts, forms, applications)"],"limitations":["Extraction accuracy varies by document type and quality — handwritten or low-quality scans may have 70-85% accuracy","Learning from corrections requires manual feedback loops — no active learning or automated retraining","Extraction is limited to text and structured fields — does not extract images, signatures, or complex table structures"],"requires":["Document images in common formats (PDF, JPEG, PNG, TIFF)","Minimum resolution of 200 DPI for reliable OCR","Field definitions and extraction templates configured in Fluency"],"input_types":["document images (PDF, JPEG, PNG, TIFF)","document type classification (invoice, form, contract, etc.)","extraction templates with field definitions"],"output_types":["extracted structured data (JSON, CSV)","confidence scores for each extracted field","flagged fields requiring manual review","document classification results"],"categories":["image-visual","data-processing-analysis"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_5","uri":"capability://automation.workflow.webhook.based.event.triggering.and.real.time.workflow.initiation","name":"webhook-based event triggering and real-time workflow initiation","description":"Fluency accepts incoming webhooks from external systems to trigger workflow execution in real-time. Users define webhook endpoints for each workflow, and external systems (CRM, e-commerce platform, form builder) can POST events to these endpoints to initiate workflow runs. The platform validates webhook signatures, parses JSON payloads, and maps webhook data to workflow input variables.","intents":["I want to automatically start an approval workflow when a new order is created in our e-commerce system","I need to trigger a document processing workflow whenever a form is submitted on our website","I want to initiate a customer onboarding workflow when a new contact is created in our CRM"],"best_for":["Organizations with event-driven architectures and multiple interconnected systems","Teams building real-time automation triggered by external system events","Developers integrating Fluency into custom applications or platforms"],"limitations":["Webhook delivery is not guaranteed — failed deliveries require manual retry or external retry logic","No built-in rate limiting or backpressure handling — high-volume webhook events may cause queue buildup","Webhook signature validation is basic (HMAC-SHA256) — does not support advanced security patterns like mutual TLS"],"requires":["Webhook endpoint URL provided by Fluency (unique per workflow)","External system capable of sending HTTP POST requests","Webhook signature key for validating incoming requests","JSON payload structure matching workflow input schema"],"input_types":["JSON payload from webhook POST request","webhook headers (for signature validation)","query parameters (optional)"],"output_types":["workflow execution ID","acknowledgment response (HTTP 200)","execution status updates (via polling or callback)"],"categories":["automation-workflow","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_6","uri":"capability://automation.workflow.scheduled.workflow.execution.with.cron.based.scheduling","name":"scheduled workflow execution with cron-based scheduling","description":"Fluency supports time-based workflow triggers using cron expressions and simple scheduling interfaces. Users can configure workflows to run on fixed schedules (daily at 9 AM, every Monday, first day of month) or complex recurring patterns. The platform handles timezone management, daylight saving time transitions, and provides execution history and next-run predictions.","intents":["I need to run a daily report generation workflow at 6 AM every morning","I want to execute a data synchronization workflow every hour","I need to trigger a monthly reconciliation process on the first day of each month"],"best_for":["Teams with repetitive, time-based business processes (reporting, reconciliation, data sync)","Organizations needing predictable, scheduled automation without manual intervention","Finance and operations teams managing month-end or period-end processes"],"limitations":["Scheduling precision is limited to minute-level granularity — sub-minute scheduling is not supported","No intelligent scheduling based on system load or resource availability — all scheduled workflows execute at their configured time regardless of system state","Timezone handling requires explicit configuration — no automatic timezone detection from user location"],"requires":["Cron expression or simple schedule configuration (daily, weekly, monthly, custom)","Timezone specification for schedule interpretation","Workflow must be in 'enabled' state to execute on schedule"],"input_types":["cron expression or schedule definition","timezone identifier (e.g., 'Australia/Sydney')","optional: static input parameters for each scheduled run"],"output_types":["workflow execution logs with timestamp","execution status (success, failure, timeout)","next scheduled run time","execution duration and resource usage"],"categories":["automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_7","uri":"capability://safety.moderation.regional.compliance.and.data.residency.enforcement","name":"regional compliance and data residency enforcement","description":"Fluency enforces data residency requirements by storing workflow data, documents, and execution logs in region-specific data centers (Australia-based infrastructure for Australian customers). The platform provides audit logs documenting all data access and modifications, supports data retention policies, and enables deletion of personal data for GDPR compliance. Integration with local compliance frameworks (Australian Privacy Act, GDPR) is built into the platform.","intents":["I need to ensure all customer data stays within Australia for regulatory compliance","I want to demonstrate GDPR compliance with audit logs showing who accessed what data and when","I need to delete all personal data for a customer upon request (right to be forgotten)"],"best_for":["Australian and regional SMEs and enterprises subject to local data residency laws","Organizations handling personal data subject to GDPR or similar privacy regulations","Finance and healthcare organizations with strict data governance requirements"],"limitations":["Data residency is enforced at the platform level — integrations with external systems may not respect residency requirements if those systems are cloud-based outside the region","Audit logs are immutable but retention is configurable — organizations must define and enforce their own retention policies","Deletion of personal data is not instantaneous — may require 24-48 hours for complete removal from all backups"],"requires":["Fluency account with regional data center selection (Australia)","Understanding of applicable privacy regulations (Australian Privacy Act, GDPR, etc.)","Data classification and tagging to identify personal data within workflows"],"input_types":["data residency requirements and region specification","data retention policies","personal data identifiers for deletion requests"],"output_types":["audit logs with access timestamps and user identities","data residency verification reports","deletion confirmation with timestamp","compliance attestation documents"],"categories":["safety-moderation","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_8","uri":"capability://automation.workflow.human.task.assignment.and.in.app.task.management","name":"human task assignment and in-app task management","description":"Fluency provides an in-app task queue where users can view, manage, and complete assigned tasks (approvals, reviews, data entry) without leaving the platform. Tasks display relevant context (document preview, request details, approval history), support comments and attachments, and track completion status. The platform sends notifications (email, in-app) when tasks are assigned and provides task dashboards showing pending, completed, and overdue tasks.","intents":["I need to see all my pending approvals in one place and complete them quickly","I want to track which tasks are overdue and who is responsible for them","I need to add comments and attachments to approval decisions for audit purposes"],"best_for":["Teams with high-volume approval or review tasks","Organizations needing centralized task management without switching between multiple systems","Managers tracking team productivity and task completion metrics"],"limitations":["Task management is limited to Fluency workflows — does not aggregate tasks from external systems or email","No advanced task prioritization or intelligent task assignment based on user skills or workload","Mobile app support is limited — task management is optimized for desktop/web browsers"],"requires":["Fluency user account with appropriate role permissions","Workflows configured to assign tasks to users","Email notifications enabled for task assignment alerts"],"input_types":["task assignments from workflow execution","user actions (approve, reject, request revision)","comments and attachments from users"],"output_types":["task list with status and due dates","task details with context and history","completion notifications","task metrics (completion rate, average time to completion)"],"categories":["automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_fluency__cap_9","uri":"capability://tool.use.integration.limited.third.party.system.integration.via.pre.built.connectors","name":"limited third-party system integration via pre-built connectors","description":"Fluency provides pre-built connectors for a limited set of business systems (common CRM, ERP, document management platforms) that abstract away API authentication and data format differences. Each connector exposes a standardized set of actions (create, read, update, delete, query) that users can drag into workflows without writing code. Connectors handle pagination, error handling, and rate limiting automatically.","intents":["I want to create a new customer record in our CRM when an approval is completed","I need to query data from our ERP system to populate workflow decisions","I want to update a document in our document management system after approval"],"best_for":["Organizations using mainstream business systems with pre-built Fluency connectors","Teams without API integration expertise","Businesses seeking rapid integration without custom development"],"limitations":["Limited connector ecosystem compared to competitors (Zapier has 5000+, Make has 1000+, Fluency has <100)","Connectors expose only common actions — specialized or custom API endpoints are not supported","No custom connector development framework — adding new integrations requires Fluency platform team involvement"],"requires":["API credentials for the target system (API key, OAuth token, username/password)","Target system must have a pre-built Fluency connector","Network connectivity and firewall rules allowing Fluency to access external systems"],"input_types":["action parameters (e.g., customer name, email for CRM create action)","query filters and conditions","data mapping definitions"],"output_types":["operation results (success/failure status)","returned data from read/query operations","error messages and retry information"],"categories":["tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":41,"verified":false,"data_access_risk":"high","permissions":["Web browser with modern JavaScript support (Chrome, Firefox, Safari, Edge)","Active Fluency account with appropriate role permissions","Integration credentials for connected systems (if using external service actions)","Active workflows with execution history (minimum 1-2 weeks of data)","Appropriate analytics permissions within Fluency account","Workflows instrumented with timing and outcome tracking","API credentials or integration connectors for each connected system","Field-level mapping definitions between systems","Network connectivity and firewall rules allowing Fluency to access external systems","User directory or identity system (LDAP, Azure AD, or manual user management)"],"failure_modes":["Complex conditional logic with nested branches may become difficult to visualize and maintain at scale","Limited ability to implement custom business logic beyond predefined action blocks","No version control or branching for workflow iterations — changes are applied directly to live workflows","Requires sufficient historical execution data (typically 50+ workflow runs) to generate meaningful insights","Bottleneck detection is limited to workflow execution patterns — does not analyze external system performance or network latency","Recommendations are statistical suggestions, not guaranteed optimizations — implementation requires manual validation","Transformation logic is limited to predefined mapping functions — complex business logic (calculations, aggregations) may require custom code","Conflict resolution uses simple last-write-wins or manual intervention strategies — no sophisticated merge algorithms for complex data structures","Synchronization latency depends on polling intervals or webhook availability — real-time sync is not guaranteed","Escalation logic is time-based only — no intelligence-based escalation (e.g., escalate if approver has rejected similar requests before)","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.31666666666666665,"quality":0.72,"ecosystem":0.2,"match_graph":0.25,"freshness":0.9,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:30.892Z","last_scraped_at":"2026-04-05T13:23:42.561Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=fluency","compare_url":"https://unfragile.ai/compare?artifact=fluency"}},"signature":"rHYZhDwwyCMu0i1l9t20mi+SdKLILKng99XX7dzCscSPbic8ILlJk98HkcFDHTpeII6u9R/QzmjdO7eBBVIgAA==","signedAt":"2026-06-17T07:56:25.333Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/fluency","artifact":"https://unfragile.ai/fluency","verify":"https://unfragile.ai/api/v1/verify?slug=fluency","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}