{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_customeriq","slug":"customeriq","name":"CustomerIQ","type":"product","url":"https://www.getcustomeriq.com","page_url":"https://unfragile.ai/customeriq","categories":["data-analysis"],"tags":[],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_customeriq__cap_0","uri":"capability://research.multi.source.feedback.aggregation","name":"multi-source feedback aggregation","description":"Collects and centralizes customer feedback from multiple disconnected sources including Slack, email, Zendesk, interview recordings, and surveys into a single unified workspace. Eliminates the need to manually switch between tools or platforms to access customer input.","intents":["I want to see all customer feedback in one place instead of scattered across tools","I need to connect my support tickets, interview notes, and survey responses together","I want to stop manually copying feedback between Slack, email, and spreadsheets"],"best_for":["product teams","research teams","customer success teams"],"limitations":["requires integration setup with each feedback source","data quality depends on how feedback is captured at source"],"requires":["access to feedback source accounts","integration permissions"],"input_types":["text","audio","chat messages","email","support tickets","survey responses"],"output_types":["unified feedback database"],"categories":["research","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_1","uri":"capability://research.automatic.theme.extraction.from.feedback","name":"automatic theme extraction from feedback","description":"Uses AI to automatically identify recurring themes, patterns, and topics across unstructured customer feedback without requiring manual tagging or coding. Surfaces key topics and sentiment patterns without human classification effort.","intents":["I want to find patterns in customer feedback without manually reading every response","I need to know what topics customers are talking about most","I want to identify common pain points without spending hours tagging data"],"best_for":["product managers","researchers","non-technical team members"],"limitations":["quality depends on feedback clarity and volume","may miss nuanced or context-dependent themes","requires sufficient feedback volume for pattern detection"],"requires":["minimum volume of feedback data","clear customer input"],"input_types":["text","transcribed audio"],"output_types":["theme tags","topic clusters","pattern summaries"],"categories":["research","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_10","uri":"capability://research.competitive.intelligence.extraction","name":"competitive intelligence extraction","description":"Automatically identifies and extracts mentions of competitors and competitive comparisons from customer feedback. Surfaces what customers think about alternatives and competitive positioning.","intents":["I want to know what competitors customers are considering","I need to understand why customers chose us over alternatives","I want to identify competitive weaknesses we should address"],"best_for":["product managers","executives","marketing teams"],"limitations":["only captures competitive mentions in customer feedback","may miss indirect competitive signals","requires customers to mention competitors"],"requires":["customer feedback data"],"input_types":["text feedback"],"output_types":["competitor mentions","competitive analysis reports","positioning insights"],"categories":["research","competitive-intelligence"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_11","uri":"capability://research.feedback.export.and.reporting","name":"feedback export and reporting","description":"Generates exportable reports and summaries of feedback analysis in various formats. Enables sharing insights with stakeholders and integration with other tools.","intents":["I want to create a report to share with executives","I need to export feedback data for further analysis","I want to generate a monthly insights report"],"best_for":["product managers","researchers","executives"],"limitations":["export formats depend on platform capabilities","large exports may take time"],"requires":["analyzed feedback data"],"input_types":["feedback analysis results"],"output_types":["PDF reports","CSV exports","presentation decks","shareable links"],"categories":["research","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_12","uri":"capability://productivity.team.collaboration.and.commenting","name":"team collaboration and commenting","description":"Enables team members to collaborate on feedback analysis by adding comments, annotations, and reactions to feedback items and insights. Facilitates discussion and shared understanding.","intents":["I want to discuss a customer insight with my team","I need to add context or follow-up notes to feedback","I want to see what my teammates think about this feedback"],"best_for":["product teams","research teams","cross-functional teams"],"limitations":["collaboration features depend on team size and plan","may require permission management"],"requires":["team workspace","multiple user accounts"],"input_types":["comments","annotations","reactions"],"output_types":["collaborative notes","discussion threads","annotated feedback"],"categories":["productivity","collaboration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_13","uri":"capability://productivity.integration.with.product.development.tools","name":"integration with product development tools","description":"Connects feedback insights to product development workflows by integrating with tools like Jira, Linear, or Notion. Enables creating tickets or tasks directly from customer feedback.","intents":["I want to create a Jira ticket from a customer insight","I need to link feedback to existing product issues","I want to sync customer feedback to our product roadmap"],"best_for":["product managers","engineering teams"],"limitations":["requires integration setup with target tools","limited to supported integrations"],"requires":["product development tool accounts","integration permissions"],"input_types":["feedback insights","feature requests"],"output_types":["product tickets","roadmap items","task assignments"],"categories":["productivity","integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_2","uri":"capability://research.insight.synthesis.and.summarization","name":"insight synthesis and summarization","description":"Automatically generates concise summaries and key insights from large volumes of customer feedback, condensing hours of qualitative research into actionable findings. Creates executive-ready summaries without manual analysis.","intents":["I need to understand what 50 customer interviews revealed in 30 minutes","I want a summary of key findings to share with stakeholders","I need to extract actionable insights from survey responses quickly"],"best_for":["product managers","executives","research teams","non-technical stakeholders"],"limitations":["synthesis quality depends on input data quality","may oversimplify complex feedback","requires sufficient context to generate meaningful insights"],"requires":["aggregated feedback data","minimum feedback volume"],"input_types":["text","transcribed interviews","survey responses"],"output_types":["text summaries","insight reports","key findings"],"categories":["research","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_3","uri":"capability://research.highlight.reel.generation","name":"highlight reel generation","description":"Automatically selects and compiles the most impactful customer quotes and moments from interviews and feedback into shareable highlight reels. Surfaces compelling customer voices without manual curation.","intents":["I want to share powerful customer quotes with my team","I need compelling evidence to support a product decision","I want to create a highlight reel from interviews to show stakeholders"],"best_for":["product managers","designers","executives","marketing teams"],"limitations":["selection quality depends on AI's ability to identify impactful moments","may miss subtle but important feedback"],"requires":["interview recordings or transcripts","sufficient feedback volume"],"input_types":["audio","video","transcribed text"],"output_types":["video clips","quote compilations","highlight reels"],"categories":["research","content-creation"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_4","uri":"capability://research.sentiment.analysis.across.feedback","name":"sentiment analysis across feedback","description":"Analyzes the emotional tone and sentiment of customer feedback across the entire dataset, identifying whether customers are satisfied, frustrated, or neutral. Provides sentiment distribution and trends over time.","intents":["I want to know if customers are happy or frustrated overall","I need to track sentiment changes after a product update","I want to identify which features generate positive vs negative reactions"],"best_for":["product managers","customer success teams","executives"],"limitations":["sentiment detection may struggle with sarcasm or context-dependent emotions","requires sufficient text volume for meaningful analysis"],"requires":["text feedback data","minimum feedback volume"],"input_types":["text","transcribed audio"],"output_types":["sentiment scores","sentiment distribution charts","trend analysis"],"categories":["research","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_5","uri":"capability://research.interview.transcript.processing","name":"interview transcript processing","description":"Processes recorded or uploaded interview transcripts, automatically transcribing audio, extracting key moments, and organizing content for analysis. Handles the technical work of converting raw interviews into analyzable data.","intents":["I want to transcribe customer interviews automatically","I need to organize and search through interview content","I want to extract key quotes from interview recordings"],"best_for":["researchers","product teams","user researchers"],"limitations":["transcription accuracy depends on audio quality","may struggle with accents or background noise","processing time depends on interview length"],"requires":["audio or video files","clear audio quality"],"input_types":["audio","video"],"output_types":["transcripts","searchable text","timestamp-linked quotes"],"categories":["research","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_6","uri":"capability://research.feedback.search.and.filtering","name":"feedback search and filtering","description":"Enables searching and filtering across all aggregated customer feedback using natural language queries or structured filters. Quickly finds relevant feedback without manual scrolling through data.","intents":["I want to find all feedback about pricing concerns","I need to see feedback from enterprise customers only","I want to search for mentions of a specific feature"],"best_for":["product managers","researchers","customer success teams"],"limitations":["search quality depends on feedback organization","natural language search may miss relevant feedback with different phrasing"],"requires":["aggregated feedback database"],"input_types":["search queries","filter parameters"],"output_types":["filtered feedback results","search result sets"],"categories":["research","productivity"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_7","uri":"capability://research.customer.segment.analysis","name":"customer segment analysis","description":"Analyzes feedback patterns across different customer segments (by company size, industry, user role, etc.), identifying how feedback and sentiment varies by segment. Reveals segment-specific insights and pain points.","intents":["I want to know if enterprise customers have different needs than SMBs","I need to understand how different user roles perceive our product","I want to identify segment-specific pain points"],"best_for":["product managers","customer success teams","executives"],"limitations":["requires customer segment data to be captured","small segments may not have sufficient feedback for reliable patterns"],"requires":["customer metadata","segment classification","sufficient feedback per segment"],"input_types":["feedback with customer attributes"],"output_types":["segment-specific insights","comparative analysis","segment reports"],"categories":["research","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_8","uri":"capability://research.feedback.trend.tracking.over.time","name":"feedback trend tracking over time","description":"Tracks how customer feedback themes, sentiment, and concerns evolve over time. Identifies emerging issues, resolution of past problems, and shifts in customer priorities.","intents":["I want to see if a known issue is getting better or worse","I need to track how customer sentiment changed after a release","I want to identify emerging customer concerns early"],"best_for":["product managers","executives","customer success teams"],"limitations":["requires historical feedback data","trends need sufficient time period to be meaningful","seasonal variations may affect interpretation"],"requires":["timestamped feedback","historical data collection"],"input_types":["time-series feedback data"],"output_types":["trend charts","timeline analysis","change reports"],"categories":["research","analytics"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_customeriq__cap_9","uri":"capability://research.feature.request.aggregation.and.prioritization","name":"feature request aggregation and prioritization","description":"Automatically identifies and aggregates feature requests from customer feedback, groups similar requests, and helps prioritize based on frequency and customer segment. Surfaces what customers want most.","intents":["I want to know what features customers are asking for most","I need to prioritize feature development based on customer demand","I want to see which segments are requesting specific features"],"best_for":["product managers","product leaders"],"limitations":["relies on customers explicitly mentioning feature requests","frequency doesn't always indicate importance","may miss implicit feature needs"],"requires":["customer feedback data","sufficient request volume"],"input_types":["text feedback"],"output_types":["feature request lists","prioritization matrices","demand reports"],"categories":["research","product-management"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":46,"verified":false,"data_access_risk":"high","permissions":["access to feedback source accounts","integration permissions","minimum volume of feedback data","clear customer input","customer feedback data","analyzed feedback data","team workspace","multiple user accounts","product development tool accounts","aggregated feedback data"],"failure_modes":["requires integration setup with each feedback source","data quality depends on how feedback is captured at source","quality depends on feedback clarity and volume","may miss nuanced or context-dependent themes","requires sufficient feedback volume for pattern detection","only captures competitive mentions in customer feedback","may miss indirect competitive signals","requires customers to mention competitors","export formats depend on platform capabilities","large exports may take time","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.43333333333333335,"quality":0.86,"ecosystem":0.15000000000000002,"match_graph":0.25,"freshness":0.75,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:30.282Z","last_scraped_at":"2026-04-05T13:23:42.537Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=customeriq","compare_url":"https://unfragile.ai/compare?artifact=customeriq"}},"signature":"i2Y7ZvNv0Ul53kP3Wg4osDoHZSLH+7YCs9NVa5w7C5ArepPR+F7k/zRRi7Lzel+ulojdaTe+iE3LCF/o6T0tCQ==","signedAt":"2026-06-20T11:25:35.824Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/customeriq","artifact":"https://unfragile.ai/customeriq","verify":"https://unfragile.ai/api/v1/verify?slug=customeriq","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}