{"passport":{"unfragile":{"@version":"1.0","version":"2026-05","artifact":{"id":"tool_chatspell","slug":"chatspell","name":"Chatspell","type":"product","url":"https://chatspell.co","page_url":"https://unfragile.ai/chatspell","categories":["chatbots-assistants"],"tags":[],"pricing":{"model":"paid","free":false,"starting_price":null},"status":"active","verified":false},"capabilities":[{"id":"tool_chatspell__cap_0","uri":"capability://tool.use.integration.slack.native.live.chat.message.routing.and.threading","name":"slack-native live chat message routing and threading","description":"Routes incoming customer chat messages directly into Slack channels or threads without requiring users to switch applications. Implements a message bridge that maps external chat sessions to Slack thread contexts, preserving conversation continuity while leveraging Slack's native threading model for organization. The system maintains bidirectional synchronization between the external chat platform and Slack, ensuring replies sent in Slack are reflected back to customers in real-time.","intents":["I want to respond to customer chat messages without leaving Slack","I need my team to see all customer conversations in one place without context-switching","I want customer messages to appear as organized threads in Slack channels"],"best_for":["Small SaaS teams (5-15 support staff) already using Slack as primary communication hub","Service-based businesses handling 10-30 concurrent chats without dedicated helpdesk","Distributed teams where Slack is the central workspace"],"limitations":["Slack's threading model becomes unwieldy beyond 50 concurrent conversations, causing UI lag and reduced discoverability","No native conversation prioritization or routing rules — all chats appear equally in channels","Message history is bound to Slack's retention policy; conversations older than workspace retention period are inaccessible","No support for rich media beyond text and basic links in thread context"],"requires":["Slack workspace with admin permissions to install app","Active Chatspell account with API credentials","Slack app must be installed in target workspace (OAuth flow required)"],"input_types":["text messages from external chat widget","customer metadata (name, email, session ID)"],"output_types":["Slack thread messages","Slack channel notifications","message delivery status"],"categories":["tool-use-integration","customer-communication"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_1","uri":"capability://tool.use.integration.embedded.web.chat.widget.with.session.persistence","name":"embedded web chat widget with session persistence","description":"Deploys a lightweight JavaScript widget on customer-facing websites that initiates chat sessions and maintains state across page navigations. The widget uses localStorage or sessionStorage to persist conversation context, allowing customers to continue chats even after browser refresh. Session data is synchronized with the backend to enable team members to view full conversation history when a chat is routed to Slack.","intents":["I want to add a live chat option to my website without building custom UI","I need customers to maintain their chat session even if they navigate away and return","I want the chat widget to be lightweight and not slow down my website"],"best_for":["Small-to-medium websites (under 100K monthly visitors) with basic chat needs","SaaS companies wanting quick chat implementation without engineering overhead","Businesses prioritizing simplicity over advanced customization"],"limitations":["Widget customization limited to basic color/branding options — no custom CSS or component replacement","No offline message queueing — messages sent when chat is unavailable are lost","Widget loads synchronously, adding 200-400ms to page load time if CDN is slow","No support for pre-chat forms or custom fields beyond name/email","Session persistence relies on client-side storage; clearing browser data loses conversation context"],"requires":["Website with HTTPS enabled (required for secure widget embedding)","Chatspell account with embed code/API key","JavaScript enabled in customer browsers","Modern browser with localStorage support (IE 8+)"],"input_types":["customer text messages","customer name and email","page URL and referrer data"],"output_types":["rendered chat UI in iframe","session tokens","conversation transcripts"],"categories":["tool-use-integration","customer-communication"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_2","uri":"capability://tool.use.integration.real.time.customer.presence.and.availability.status","name":"real-time customer presence and availability status","description":"Tracks whether customers are actively engaged in a chat session and displays their online/offline status to support agents in Slack. Implements a presence system that monitors browser tab focus, network connectivity, and inactivity timeouts to determine customer availability. Status updates are pushed to Slack in real-time, allowing agents to prioritize responses and avoid messaging customers who have left the chat.","intents":["I want to know if a customer is still actively reading my messages","I need to avoid sending messages to customers who have closed the chat or navigated away","I want to see which customers are currently online before responding"],"best_for":["Support teams managing multiple concurrent chats who need to prioritize active conversations","Businesses where response time is critical and wasted messages hurt efficiency"],"limitations":["Presence detection relies on client-side signals (tab focus, network activity) which can be unreliable on slow networks","No distinction between 'away' and 'offline' — system marks customers as offline after 5 minutes of inactivity regardless of reason","Privacy concern: continuous presence tracking may be perceived as invasive by customers","Presence status updates have 2-5 second latency due to polling interval"],"requires":["Chatspell widget embedded on website","Slack integration enabled with real-time event subscriptions"],"input_types":["browser tab focus events","network connectivity status","user activity (mouse/keyboard)"],"output_types":["presence status (online/offline)","Slack status indicator","last-seen timestamp"],"categories":["tool-use-integration","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_3","uri":"capability://automation.workflow.conversation.assignment.and.team.member.notification","name":"conversation assignment and team member notification","description":"Automatically assigns incoming chats to available team members or routes them to specific Slack channels based on simple rules (e.g., round-robin, channel-based). When a chat is assigned, the responsible team member receives a Slack notification with customer context (name, email, conversation preview). The system tracks assignment state to prevent duplicate notifications and ensure each chat is owned by exactly one person.","intents":["I want new chats to be automatically assigned to the next available team member","I need to route chats to specific channels based on topic or customer type","I want my team to be notified immediately when a chat is assigned to them"],"best_for":["Teams with 3-15 support staff who need basic load balancing","Businesses where all team members handle all chat types (no specialization needed)"],"limitations":["No skill-based routing — cannot assign chats based on agent expertise or language","No queue management — chats assigned to unavailable agents create bottlenecks","Round-robin assignment doesn't account for agent workload or response time","No conversation reassignment UI — moving a chat between agents requires manual Slack action","Notification fatigue: no way to suppress notifications for agents on break or in meetings"],"requires":["Slack integration with message posting permissions","Team members added to Chatspell account with role assignment"],"input_types":["incoming chat message","team member availability status","assignment rules configuration"],"output_types":["assignment notification in Slack","chat metadata (customer name, email, context)","assignment confirmation"],"categories":["automation-workflow","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_4","uri":"capability://data.processing.analysis.conversation.history.and.transcript.export","name":"conversation history and transcript export","description":"Stores complete chat transcripts in a searchable database and allows support teams to export conversations as PDF, CSV, or plain text. The system maintains conversation metadata (timestamps, participant names, duration) alongside message content. Exports can be triggered manually from Slack or automatically after chat closure, enabling compliance documentation and customer record-keeping.","intents":["I need to keep records of customer conversations for compliance or reference","I want to export a chat transcript to share with my customer or team","I need to search past conversations to find solutions to recurring problems"],"best_for":["Regulated industries (finance, healthcare) requiring conversation audit trails","Businesses that use chat transcripts for customer support documentation","Teams analyzing chat patterns to improve support quality"],"limitations":["Search functionality limited to basic keyword matching — no semantic search or conversation summarization","Transcripts stored in Chatspell's database, not in Slack — requires separate access for long-term archival","Export format options limited to PDF, CSV, and plain text — no structured formats like JSON","No automatic redaction of sensitive data (PII, payment info) — manual review required before sharing","Retention policy tied to Chatspell subscription — conversations deleted after plan cancellation"],"requires":["Chatspell account with conversation history enabled","Slack integration for transcript access","Export permissions granted to team members"],"input_types":["chat messages and metadata","export format selection","date range filters"],"output_types":["PDF transcript","CSV export","plain text file","searchable transcript database"],"categories":["data-processing-analysis","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_5","uri":"capability://data.processing.analysis.customer.identity.and.context.enrichment","name":"customer identity and context enrichment","description":"Captures and displays customer metadata (name, email, company, previous chat history) when a chat is initiated, providing agents with context before they respond. The system can be configured to pull customer data from external sources via webhook or API integration, enriching the chat context with CRM data, purchase history, or support ticket information. This context is displayed in the Slack thread, allowing agents to personalize responses.","intents":["I want to see customer information before responding to their chat","I need to know if this customer has contacted us before","I want to pull customer data from our CRM into the chat context"],"best_for":["SaaS companies with existing CRM or customer database integration needs","Support teams that benefit from knowing customer history before responding","Businesses with repeat customers where context improves support quality"],"limitations":["No built-in CRM connectors — requires custom webhook implementation to pull external data","Context enrichment adds 500ms-2s latency to chat initiation while waiting for external API responses","No data caching — each chat initiation triggers fresh API calls, increasing load on external systems","Limited display space in Slack thread for rich customer context — only basic fields shown","No PII masking — sensitive customer data displayed in Slack may violate privacy policies"],"requires":["Chatspell account with context enrichment enabled","External API or webhook endpoint for customer data (if using custom integration)","API credentials for CRM or customer database"],"input_types":["customer email or identifier","webhook response with customer metadata","CRM API response"],"output_types":["enriched customer profile in Slack","customer metadata display","previous chat history summary"],"categories":["data-processing-analysis","memory-knowledge"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_6","uri":"capability://automation.workflow.chat.availability.scheduling.and.offline.messaging","name":"chat availability scheduling and offline messaging","description":"Allows teams to set business hours for chat availability and display an offline message when chats are unavailable. During offline hours, customers can leave messages that are queued and delivered to agents when chat reopens. The system supports timezone-aware scheduling, allowing distributed teams to set different availability windows. Offline messages are stored and presented to agents as pending conversations when they return online.","intents":["I want to disable chat during off-hours to avoid customer expectations of immediate response","I need customers to be able to leave messages when we're offline","I want to set different chat hours for different days or regions"],"best_for":["Small teams with fixed business hours who want to manage customer expectations","Businesses operating in single or limited timezones","Companies that prefer asynchronous support over 24/7 chat"],"limitations":["No holiday calendar support — requires manual schedule updates for holidays","Timezone handling limited to single timezone per workspace — no per-agent timezone support","Offline message queue has no priority or categorization — all messages treated equally","No automatic escalation for urgent offline messages — agents must manually review queue","Offline message retention limited to 30 days — older messages are automatically deleted"],"requires":["Chatspell account with scheduling feature enabled","Slack integration for offline message notifications"],"input_types":["business hours configuration","timezone selection","offline message from customer"],"output_types":["offline message notification in Slack","queued message list","availability status display on widget"],"categories":["automation-workflow","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_7","uri":"capability://tool.use.integration.slack.based.chat.response.and.message.synchronization","name":"slack-based chat response and message synchronization","description":"Enables support agents to reply to customers directly from Slack threads, with responses automatically synchronized back to the external chat widget. Agents type replies in Slack as they would in any conversation, and the system captures these messages and delivers them to customers in real-time. The bidirectional sync ensures that customer replies appear back in Slack threads, maintaining conversation continuity without requiring agents to switch applications.","intents":["I want to respond to customers without leaving Slack","I need my Slack replies to automatically appear in the customer's chat","I want to see customer responses appear back in my Slack thread"],"best_for":["Teams already using Slack as primary communication platform","Support teams that want to minimize application switching","Distributed teams where Slack is the central hub"],"limitations":["No rich formatting support — Slack markdown doesn't translate to chat widget, only plain text","Message delivery latency of 1-3 seconds due to Slack API polling","No support for Slack reactions or emoji responses in customer chat","Threaded replies in Slack may be missed if agents use main channel instead of thread","No message editing after sending — corrections require new message in thread"],"requires":["Slack integration with message posting and reading permissions","Chatspell account with bidirectional sync enabled"],"input_types":["Slack message text","message metadata (timestamp, author)"],"output_types":["customer-facing chat message","delivery confirmation","message sync status"],"categories":["tool-use-integration","automation-workflow"],"confidence":0.5,"matches":0,"success_rate":0},{"id":"tool_chatspell__cap_8","uri":"capability://data.processing.analysis.basic.chat.analytics.and.metrics.dashboard","name":"basic chat analytics and metrics dashboard","description":"Provides simple metrics on chat volume, response times, and team performance accessible through a web dashboard or Slack commands. Tracks metrics such as total chats, average response time, chat duration, and agent activity. Data is aggregated daily and can be viewed by date range or team member. The system generates basic reports that can be exported or shared with stakeholders.","intents":["I want to see how many chats we're handling daily","I need to track average response time to measure team performance","I want to know which team members are handling the most chats"],"best_for":["Small teams (under 15 agents) that need basic performance visibility","Managers tracking team productivity without complex analytics requirements","Businesses that don't need predictive analytics or advanced reporting"],"limitations":["No real-time analytics — metrics updated daily, not in real-time","Limited metric selection — no custom metrics or KPI configuration","No conversation quality metrics (CSAT, NPS) — only operational metrics","No cohort analysis or customer segmentation in reports","Dashboard is read-only — no ability to drill down into individual conversations","Analytics data retention limited to 90 days"],"requires":["Chatspell account with analytics enabled","Slack integration for command-based metric queries"],"input_types":["chat messages and metadata","agent activity logs","date range filters"],"output_types":["analytics dashboard","CSV export of metrics","Slack command responses with metrics"],"categories":["data-processing-analysis","tool-use-integration"],"confidence":0.5,"matches":0,"success_rate":0}],"trust":{"score":39,"verified":false,"data_access_risk":"high","permissions":["Slack workspace with admin permissions to install app","Active Chatspell account with API credentials","Slack app must be installed in target workspace (OAuth flow required)","Website with HTTPS enabled (required for secure widget embedding)","Chatspell account with embed code/API key","JavaScript enabled in customer browsers","Modern browser with localStorage support (IE 8+)","Chatspell widget embedded on website","Slack integration enabled with real-time event subscriptions","Slack integration with message posting permissions"],"failure_modes":["Slack's threading model becomes unwieldy beyond 50 concurrent conversations, causing UI lag and reduced discoverability","No native conversation prioritization or routing rules — all chats appear equally in channels","Message history is bound to Slack's retention policy; conversations older than workspace retention period are inaccessible","No support for rich media beyond text and basic links in thread context","Widget customization limited to basic color/branding options — no custom CSS or component replacement","No offline message queueing — messages sent when chat is unavailable are lost","Widget loads synchronously, adding 200-400ms to page load time if CDN is slow","No support for pre-chat forms or custom fields beyond name/email","Session persistence relies on client-side storage; clearing browser data loses conversation context","Presence detection relies on client-side signals (tab focus, network activity) which can be unreliable on slow networks","builder identity is not verified yet","no observed match outcomes yet"],"rank_breakdown":{"adoption":0.31666666666666665,"quality":0.67,"ecosystem":0.15000000000000002,"match_graph":0.25,"freshness":0.9,"weights":{"adoption":0.25,"quality":0.25,"ecosystem":0.1,"match_graph":0.35,"freshness":0.05}},"observed_outcomes":{"matches":0,"success_rate":0,"avg_confidence":0,"top_intents":[],"last_matched_at":null},"maintenance":{"status":"active","updated_at":"2026-05-24T12:16:29.716Z","last_scraped_at":"2026-04-05T13:23:42.561Z","last_commit":null},"community":{"stars":null,"forks":null,"weekly_downloads":null,"model_downloads":null,"model_likes":null}},"distribution":{"claim_url":"https://unfragile.ai/submit?claim=chatspell","compare_url":"https://unfragile.ai/compare?artifact=chatspell"}},"signature":"LhPRbe2AQEpEhUcC5ZQ9rviNslXjpKoLkj9EFh/uTM8JZkq4MV7fOXp19ttXyMfPg67F1z3oX3Z1ckBslNYUBA==","signedAt":"2026-06-17T01:33:34.024Z","signedBy":"unfragile.ai","version":1},"_links":{"self":"https://unfragile.ai/api/v1/passport/chatspell","artifact":"https://unfragile.ai/chatspell","verify":"https://unfragile.ai/api/v1/verify?slug=chatspell","publicKey":"https://unfragile.ai/api/v1/trust-passport-public-key","spec":"https://unfragile.ai/trust","schema":"https://unfragile.ai/schema.json","docs":"https://unfragile.ai/docs"}}